About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well‑being, and peace of mind of those we serve.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

You will support the client management team in delivering a high standard of service to large corporate clients and brokers across the international health benefits segment, with the opportunity to be based in Glasgow, Greenock, or Madrid. This role requires you to be fluent in German, as you will regularly support German‑speaking clients and brokers, helping them understand and maximise their solutions.

You’ll work in a fast‑paced and evolving environment where priorities may shift, requiring you to manage multiple requests, provide timely responses, and ensure a consistent client experience across diverse markets.

What You’ll Do

Build and maintain strong working relationships with clients and brokers, supporting long‑term engagement and satisfaction
Resolve moderately complex queries and non‑routine issues, ensuring clear communication and timely outcomes
Apply a consultative approach to explain products, benefits, and administrative processes in a way that meets client needs
Support the client management team in identifying opportunities to strengthen service delivery and expand business engagement
Act as a reliable point of contact, responding to client and broker enquiries within agreed timelines
Coordinate and facilitate client and broker meetings, including organising WebEx sessions and contributing to presentations where required
Contribute to reporting, data updates, and administrative processes, ensuring accuracy and visibility of account activity

What You’ll Bring

Experience in a client‑facing or customer support role
Fluent German language skills, with the ability to communicate confidently in both written and spoken contexts
Ability to manage competing priorities and meet deadlines in a fast‑moving environment
Strong communication skills, with confidence explaining complex information clearly
A proactive approach to problem solving and taking ownership of outcomes
Confidence working independently while keeping stakeholders informed
Familiarity with Microsoft Office tools and working with data or reporting systems

Skills

Soft Skills

Clear and professional communication
Strong interpersonal skills and collaboration
Critical thinking and problem solving
Responsiveness and follow‑through
Adaptability and learning agility

Technical / Functional Skills

Knowledge of client service processes and account support
Ability to interpret and explain product and benefit structures
Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook)
Exposure to CRM or reporting tools such as Salesforce

Nice to Have (optional)

Knowledge of health insurance products or administrative processes
Experience working with brokers or within an account management environment
Experience supporting client meetings or presentations
Experience creating or maintaining training materials

Why Join Us

Competitive salary and benefits package
Multicultural and hybrid working environment
Private Medical Insurance
Employee Wellbeing Benefits
Educational Development Program

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Large Corporate Client Executive - German-speaking

The Cigna Group

Job Description