Large Loss Field Adjuster - Residential Property Claims

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

In this role, you will be responsible for the investigation, quantification, analysis, adjustment and settlement of complex property claims in excess of $250,000. The adjustment will be conducted in an efficient and effective manner to control the indemnity, spend and expenses without compromising the delivery of superior customer service. The role is crucial to maintaining our commitment to excellence and customer satisfaction.

Due to the nature of this position travel will be an essential part of your responsibilities and the role requires frequent travel across the province of Ontario, with a primary focus on the Greater Toronto Area.

Come join our team!

What you’ll do:

• Evaluate and manage personal lines complex claims from initial report to final settlement

• Conduct thorough investigations, including site inspections and interviews with relevant parties.

• Assess damages and determine coverage based on policy terms.

• Collaborate with contractors, engineers and other experts to gather necessary documentation and evidence

• Negotiate settlements with customers, ensuring fair and equitable resolutions

• Maintain detailed and accurate records of all claims activities while keeping all parties current on claim progress.

• Stay updated on industry regulations and best practices to ensure compliance.

• Provide expert advice and support to policyholders throughout the claims process.

• Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.

• Responsible for data accuracy and issuing payments to vendors, insureds and experts.

• Responsible for recognizing questionable claims, subrogation and risk opportunities

• Review case law to determine liability

What you’ll bring:

• Thorough knowledge of the property insurance industry

• At least 7-10 years of large loss adjusting experience

• Solid experience in directly handling complex losses in excess of $250,000

• Licenses for New Brunswick, Newfoundland and PEI are preferred (or willing to work towards it)

• Strong construction knowledge and digital literacy

• Strong case law knowledge in both civil code and common law provinces

• Thorough knowledge of a variety of property coverage wordings

• Some basic accounting skills

• Superior communication and negotiation skills

• Excellent report writing skills

What you’ll get:

• The salary range for this position is $100,000-$125,000 Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

• This job advertisement is for a new vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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