Lead Account Manager

Professional qualifications and experiencerequired:

• BSC/MSC degree required

• 7 years data processing or real estate operation experience in international environment is required

• 3 years of people management experience required preferably in shared services environment

• 2 years of process transitioning experience

• 4 years of service coordination experience

Foreign language skills needed:

• English language advanced, professional

• Knowledge of any other European language is an advantage

Other skills:

• Excellent IT literacy

• Advanced MS Office

• Client technology platform SME

• Excellent written and verbal communication skills

• Excellent problem-solving skills

• Excellent analytical skills

• Strong leadership skills

• Able to work independently and in a team

• Incredibly strong work ethic

• Flexibility during times of change

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Proactive, enthusiastic and willing to learn

• Independent mindset and willing to make responsible decisions

• Incredibly high emotional intelligence

• Able to recruit team, role and subgrade best fit team members

• Focussed on continuous improvement and exceeding set targets

Responsibilities of the jobholder:

• Comply with all Client and Cushman & Wakefield internal processes and data quality controls

• Delivering the contracted service level

Regular tasks:

BAU tasks to deliver:

• Proactivelydevelop and maintainstrongclientand internalstakeholderrelationships

• Serveasfirstpoint of escalationforallmattersrelatingto a clientwithintheassigned team

• Managecontract performance and scopetoensure meeting of alldeliverablesfortheaccountswithintheassigned team

• Identify and resolveinefficiencies in existing account processes and workwithexistingmanager and otherinternalstakeholderstodeterminehowtoimprove

• Support K4 Transitions and IntegratedPortfolio Management initiatives

• Support and assistwithdepartmentalinitiatives and ensurecompanystandardsareimplemented, met and maintained

• Host weekly meetings with direct reports to help resolve client issues and challenges

Service coordination and governance tasks:

• Ensuring that the daily workload is properly distributed, and if it is necessary prioritising them

• Connect associates to regional leadership teams and with each other

• Provide a forum for managers to discuss concerns, clients, associates and highlights within the region

People's management tasks:

• Maintain and develop their direct reports' competence, motivation and engagement level

• Actively manage account talents by providing talent reviews, performance reviews and succession planning for all staff within the assigned region. May include 9 block ratings with the management team highlighting rising stars, low performing associates, and subject matter experts.