Lead Business Analyst - AI and Automation

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Lead Business Automation & AI Analyst acts as the primary engine for identifying and driving operational improvements across the organization. You will focus on discovering opportunities to streamline work, mapping out how processes currently function, and ensuring that new automation and AI initiatives are successfully adopted by the teams that need them most.

What You'll Do

• Opportunity Discovery: Proactively identify and structure opportunities to improve efficiency across various business units.

• Process Mapping: Create clear maps of end-to-end business processes and translate operational needs into well-defined requirements.

• Collaborator Coordination: Act as the main point of contact for business partners, ensuring everyone is aligned and informed throughout the project lifecycle.

• User Testing & Support: Coordinate testing phases with team members to ensure solutions work as intended and provide hands-on support during the rollout to drive high adoption.

• Backlog Management: Maintain an organized list of upcoming initiatives and keep process documentation up to date to ensure project continuity.

• Communication & Alignment: Ensure clear communication and smooth handoffs between business teams and the technical groups responsible for building the tools.

What We're Looking For

• Successful Adoption: Delivery of automation projects that are actively used and embraced by the business.

• Collaborator Happiness: Maintaining engaged, aligned, and happy partners across all departments.

• Operational Clarity: Providing clear documentation that eliminates confusion and creates a smooth path for project execution.

• Strong Analytical Thinking: The ability to look at a sophisticated process and break it down into logical steps.

• Exceptional Communication: A talent for explaining sophisticated ideas simply and building strong relationships with people at all levels of the organization.

• Organization & Follow-up: A "doer" mentality with a sharp focus on following up on tasks and keeping projects moving forward.

• Adaptability: The ability to move between different business units and quickly understand their unique operational challenges.

• This position is designed to remove the "strategic bottlenecks" that often slow down innovation. By focusing on a dedicated professional who can analyze, coordinate, and follow up, the organization can scale its automation efforts much faster than by relying on part-time efforts from general management.

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefitsare tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!