Lead Engineer - AI Trust & Governance

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a highly skilled, hands-on, and deeply technical Software Development Engineers to help build our AI Governance platform from the ground up. This is a critical senior role responsible for designing and developing both the front-end and back-end foundations of a platform that enables safe, trusted, and scalable AI deployment across the enterprise.

This role will directly support our number one value: Trust

You will help architect and deliver a platform that spans governance, intake workflows, lifecycle management, monitoring, observability, risk controls, and operational tooling for AI systems and agents. We are looking for a builder who is comfortable wearing multiple hats across software engineering, cloud infrastructure, platform engineering, developer tooling, and user experience. You should be energized by ambiguity, excited to build systems from scratch, and motivated by solving difficult problems at the intersection of AI, governance, trust, observability, and enterprise scale.

What You’ll Do

• Key Responsibilities:

• Full Stack Platform Development: Lead the end-to-end design, development, and scaling of the AI governance platform, building both the front-end and back-end components that support enterprise wide AI governance

• AI-Assisted Engineering: Use AI development tools such as Claude and other coding assistants as part of the software development lifecycle to accelerate delivery, improve code quality, prototype faster, and enhance engineering productivity

• AWS Cloud Infrastructure Development: Design and build secure, scalable, and resilient cloud native infrastructure on AWS to support platform services, governance workflows, system integrations, and application performance at enterprise scale

• ML and AI Platform Services: Build and support platform capabilities that enable AI and machine learning systems to be governed, monitored, tracked, and managed throughout their lifecycle, including services that support model and agent operations

• CI/CD Delivery Process Knowledge: Bring practical knowledge of CI/CD concepts, automated testing, and deployment workflows, and release management practices to help ensure the platform can be delivered reliably across environments

• Architecture and Technical Design: Define and drive the overall platform architecture, including service design, API strategy, data flows, integration patterns, event-driven workflows, and system scalability considerations

• Monitoring and Operational Visibility: Develop monitoring capabilities that provide insight into system health, application performance, workflow execution, service reliability, and platform usage across the governance ecosystem

• Observability and Telemetry: Build observability components that capture logs, metrics, traces, and runtime telemetry across platform services, enabling deeper diagnostics, issue detection, root cause analysis, and ongoing operational intelligence

• Generative AI Platform Development: Assist with designing and developing Generative AI capabilities as part of the platform, including LLM powered features, intelligent workflows, agent-based functionality, and other AI native applications

• Technical Leadership and Ownership: Provide strong technical leadership across the stack, establish engineering standards, influence design decisions, mentor other engineers, and take ownership of delivering a strategic platform from the ground up

• Cross Functional Collaboration: Partner closely with product, architecture, security, compliance, governance, and engineering stakeholders to translate business goals and trust requirements into scalable technical solutions
  

What We’re Looking For

• 10+ years of professional software development experience with significant depth across both front-end and back-end development

• Strong hands-on expertise in full stack development, including modern front-end frameworks, API design, distributed systems, and back-end application development.

• Proven experience building complex platforms or enterprise applications from scratch

• Deep experience with AWS and cloud-native architecture, including designing scalable, secure, and production grade systems.

• Strong experience with platform engineering, developer infrastructure, and production software delivery practices

• Demonstrated ability to build and scale CI/CD pipelines, automated frameworks, and deployment workflows

• Experience building systems with strong monitoring, observability, logging, telemetry, and operational insight capabilities

• Strong architectural judgment

• Experience working in environments where security, compliance, governance, and auditability are important design considerations

• Comfort working across ambiguity and leading technical execution in highly visible, high-impact initiatives

• Excellent collaboration and communication skills

• Demonstrated experience using Generative AI as part of the software development lifecycle

Preferred Qualifications (Bonus Points):

• Experience with Salesforce Ecosystem

• Experience building or supporting AI governance, model governance, risk, trust, compliance, or observability platforms

• Experience with Gen AI applications, LLM-powered systems, agentic workflows, and model evaluation frameworks.

• Experience with MLOps, LLMOps, or AI platform engineering, including model lifecycle tolling and development controls

• Familiarity with data privacy, model risk, or regulatory considerations in enterprise AI environments

• Experience in regulated or trust sensitive industries where system reliability, governance, and control are critical

• Experience designing systems for auditability, lineage, traceability, and evidence management

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.