Lead, Enterprise Applications & Services Management
Flagship Pioneering, Inc.
Cambridge, MA USA
Full-Time
$128,000
OfficeManager
Flagship Pioneering is a biotechnology company that invents and builds platform companies that change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps. Those big leaps in human health and sustainability exponentially accelerate scientific progress in areas ranging from cancer detection and treatment to nature-positive agriculture.
What sets Flagship apart is our ability to advance biotechnology by uniting life science innovation, company creation, and capital investment under one roof in a way that is largely without precedent. Our scientific founders, entrepreneurial leaders, and professional capital managers are each aligned around an institutionalized process that enables us to innovate and transform for the benefit of people and planet.
Many of the companies Flagship has founded have addressed humanitys most urgent challenges: vaccinating billions of people against COVID-19, curing intractable diseases, improving human health, preempting illness, and feeding the world by improving the resiliency and sustainability of agriculture.
Flagship has been recognized twice on FORTUNEs Change the World list, an annual ranking of companies that have made a positive social and environmental impact through activities that are part of their core business strategies, and has been twice named to Fast Companys annual list of the Worlds Most Innovative Companies.
The Lead, Enterprise Applications& Service Managementplays a critical role in ensuring Flagship Pioneering's enterprise applications effectively support and evolve with business needs. This position serves as a senior leader within the Enterprise Applications function and acts as a key partner to theDirectorof Enterprise Applications in driving operational excellence, service delivery maturity, and scalable support models across the application portfolio.
The role combines deep functional and technical expertise with strong operational leadership, vendor management, and stakeholder engagement capabilities. The Lead, Enterprise Applications& Service Managementis responsible for overseeing the support, optimization, governance, and continuous improvement of critical enterprise applications while helping establish and mature enterprise-grade application operations practices.
This position will own key aspects of application service management, including MSP oversight, support governance, incident and change management processes, knowledge management, and operational reporting. The individual will serve as a trusted advisor tointernalBusiness Relationship Managers (BRMs), IT leadership, and business stakeholders while helping scale the Enterprise Applications function through process standardization, automation, and operational excellence.
The ideal candidate has experience operating within a mature enterprise applications organization and has successfully led application support, service management, and vendor governance functions in complex enterprise environments.
Service Operations & MSP Management
Application Management
Project & Implementation Support
Process Improvement & Documentation
Collaboration & Business Partnership
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
We recognize that great candidates often bring unique strengths without fulfilling every qualification. If you have some of the experience listed above but not all, please apply anyway. We are dedicated to building diverse and inclusive teams and look forward to learning more about your background and interest in Flagship.
Recruitment & Staffing Agencies: Flagship Pioneering and its affiliated Flagship Lab companies (collectively, FSP) do not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to FSP or its employees is strictly prohibited unless contacted directly by Flagship Pioneerings internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of FSP, and FSP will not owe any referral or other fees with respect thereto.
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The salary range for this role is $128,000 - $176,000. Compensation for the role will depend on a number of factors, including a candidates qualifications, skills, competencies, and experience. Flagship Pioneering currently offers healthcare coverage, annual incentive program, retirement benefits and a broad range of other benefits. Compensation and benefits information is based on Flagship Pioneering's good faith estimate as of the date of publication and may be modified in the future.
Privacy Notice for Applicants: When you apply for a role at Flagship Pioneering or one of its portfolio companies, we collect and use personal information you provide (such as your name, contact details, work history, and application materials) to evaluate your application, communicate with you, and comply with legal obligations. Your application data is processed through Greenhouse, our applicant tracking system, and may also be reviewed using AI-assisted screening tools. We do not sell your personal information. California residents have rights under the CCPA/CPRA including to know, delete, and opt out of the sharing of their personal information. If you are located in the EU or UK, we process your data under GDPR and you have rights to access, rectify, and erase your data. To exercise your rights or for questions, contact privacy@flagshippioneering.com.