Lead Hostess- Four Seasons Hotel Madrid
Four Seasons Hotels and Resorts
Madrid, Comunidad de Madrid, España
Full-Time
Competitive
OfficeManager
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role:
Four Seasons Hotel Madrid is seeking a passionate Lead Host/ess to joint the team!Reporting to the Assistant Managers and the Restaurant Manager, theLeadHost/essisanessentialmemberofthe Dani Brasserieteamwhichisdedicatedtoprovidingexceptional quality and service to our guests, while supervising and training theHostessteam.
What you will do:
Assistthedepartmentmanagerswithtrainingofnewemployeesasrequested.
AnswerstelephonesaccordingtoFourSeasonsstandardsandtakesguestreservationsor provides informationregardingthe restaurant or any other hotel service.
Seatsguestspromptlyatatablepre-setforthenumberinthepartyandaccordingtoguestpreference.
Inspectsandmaintainsdailymenustoensurequality,conditionandappearancewhile developing a complete working knowledge of all menu items and daily specials.
Overseesprofilingguestsbeforeservicebeginsinordertoenhanceguestexperience.
Ensuresthatguestreservationsareinputtedintotherestaurantreservationsystemina consistent anduniformedformat.
PreparestheVIPhighlightsforthedinnermealperiodandhaveitreadyfortheteambriefing before service begins.
Managesflowofguestarrivalinanefficientmannerbykeepingintoaccounttheloadfactorof each server section.
Ensuresthatthehostessdeskhasenoughoperatingsuppliesandorderaccordingtobusinessneeds.
Completesspecialprojects(menuchanges,signage,etc)asinstructed.
Ensurespropertableset-upandmakesminoradjustmentsasneeded.
Anticipatestheneedsofguests,respondsaccordinglytoguestinquiriesorproblems,and recognizes regular guests by name andutilizesthe guest’s name consistently.
Hastheabilitytoproviderecognition,promotegoodpublicrelations,andhandlecomplaints, concerns or special requests for guests, clients, and group contacts.
Communicateswithemployeesandmanagerstoensureoperationalneedsaremet.
SupportstheentireFoodandBeverageoperation,includingworkinginotherareasifnecessary.
Assists the Restaurant Managers with the preparation and maintenance of employee schedules and vacation planning, ensuringappropriate staffinglevels according to business needs.
Supports the Restaurant Managers in the onboarding, training, and continuous development of theHostessteam, ensuring all team members consistently follow Four Seasons standards and procedures.
Conducts on-the-job training and coaching forHostesses, providing regular feedback tomaintainhigh service standards and enhance the guest arrival experience.
What you bring:
Experience: One to two years’previousexperience in Food & Beverage, experience in leadership positions is a plus.
Skills and Abilities:
Leadership skills to lead thehostessteam.
Well personality and well groomed.
Previousemployment experience in a similar position with other luxury Hotels will be an added advantage.
Requires ability tooperatecomputer equipment and other food & beverage computer systems.
Requires reading, writing and oralproficiencyin both English and Spanish.
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge isgenerally learnedon-the-job.
Positive attitude with a generous and uplifting team approach.
Ability to proactivelyanticipateand prioritize the needs of the guest.
Energetic and professional approach to the craft.
What we offer:
Schedule & Hours:
This is a full-time position.
This rolemightoperateon a rotating shift basis,covering morningandevening shifts throughout the week, including weekends.