Lead Installation Technician

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

Join our dynamic team as a Lead Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers.

What You'll Be Doing:

Responsibilities include but are not limited to the following general areas:

• Oversee and manage all aspects of client-site servicing, repair, and installation projects, ensuring high-quality and timely delivery

• Perform service, maintenance, modifications and installation at customer sites, with minimal supervision

• Provide on-site customer repairs; responsible for delivering both timely and effective repairs

• Diagnoses cause of system malfunctions to prevent additional problems

• Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plans

• Coordinates modification and maintenance activities to prevent interruptions in operations

• Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary

• Prepares and provides reports as requested on system issues and projects

• Collaborates and communicates effectively with sales, co-workers, other department and customers including

• Provides mentorship and training to junior technicians, guiding them in complex problem-solving and technical skills development

• Dedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customers

• Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.

• Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 4+ years related experience preferred but not required

• Experience testing, repairing and maintaining nurse-call system equipment a plus

• Strong electronics and computer background

• Proficient use of tools and service test equipment

• Ability to work individually and in an established team setting

• Ability to operate remotely from the main office with minimal supervision

• Ability to read, analyze, and interpret common scientific and technical journals, and legal documents

• Ability to respond to common inquiries or complaints from customers

• Ability to present information effectively to customers, employees and management

• Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions

• Ability to overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management

• Ability and willingness to travel a minimum of 85% of the time including overnight out of town

• Ability and willingness to work different shifts as business needs dictate

• Valid driver’s license and good driving record over the last 3 years

Perks & Benefits We Offer:

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California

• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match

• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)

• Our flexible time off lets you work hard and play hard—on your schedule

• Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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