Lead Operational Excellence Specialist - Incident Management

WHAT MAKES US, US

SimCorp delivers a world-leading integrated investment management platform, serving 40% of the top 100 financial companies globally. Through SaaS and on-premise solutions, we empower clients—from central banks to asset managers—with flexibility, efficiency, and reliability. Our Global Delivery Centers, located in Manila, Noida, Kyiv, Warsaw, and Mexico City, ensure 24/7 client support.

SimCorp, a subsidiary of the Deutsche Börse Group, employs over 3,000 people worldwide and is committed to platform leadership, SaaS acceleration, and ecosystem scaling, with operational excellence driving client service quality and reliability.

Why is this role important to us?

The Lead Operational Excellence Specialist plays a pivotal role in ensuring high-quality, reliable, and consistent operational service delivery across SimCorp’s PaaS operations. The role is incident-driven, requiring lead response during critical incidents to drive timely resolution while minimizing client impact.

In addition to Incident Management, the role encompasses Problem Management, driving root cause analysis, preventive measures, and continuous improvement initiatives, and Change Management, including both reactive changes and planned changes across hosted environments, ensuring proper governance, risk mitigation, and minimal service disruption.

The specialist is expected to:

• Serve as the single point of escalation for operational incidents, coordinating resources, running incident bridges, and providing timely communication to stakeholders.

• Lead the execution of Problem Management processes, including Post-Incident Reviews (PIRs), Root Cause Analyses (RCAs), and knowledge base contributions to reduce recurrence and improve service resilience.

• Plan, review, and implement Change Management activities across hosted environments, ensuring all changes are aligned with governance policies and client expectations.

• Collaborate closely with internal teams, global peers, and external vendors/hosting partners to maintain operational performance, address issues, and promote best practices.

• Share knowledge broadly and contribute to refining operational processes to drive continuous improvement across global operations.

This role requires a decisive and resourceful professional who can balance direct operational execution with strategic oversight to ensure clients consistently receive reliable, predictable, and high-quality service.

What You Will Be Responsible For

• Incident Management: Lead resolution of critical incidents, orchestrate resources, manage communications, and escalate when necessary.

• Problem Management: Identify trends, drive root cause resolution, and share lessons learned to prevent recurrence.

• Change Management: Plan and implement changes across hosted environments, ensuring risk is mitigated and service disruption minimized.

• Vendor & Partner Coordination: Manage hosting partners and vendors to meet service commitments and escalate urgent issues.

• Continuous Improvement: Promote best practices, contribute to training, and enhance operational excellence across the organization.

What We Value

• 6-8+ years of operational experience with mission-critical services.

• ITIL certification or equivalent practical experience in Incident, Problem, and Change Management.

• Well-developed analytical, planning, and decision-making skills.

• Committed to accountability, collaboration, and taking action when needed.

• Effective written and oral communication abilities tailored to multicultural team environments.

• Familiarity with agile methodologies and global team collaboration.

BENEFITS:

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

NEXT STEP:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE:

For more than five decades, we have partnered with investment and asset managers to become a leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.