Lead People Operations Partner, India

Opportunity Overview:

Were looking for a passionate, detail-oriented, and proactive People Operations Partner (HR Generalist) to join our growing team in India and help shape the employee experience at Cohere Health.

In this role, you wont just manage processesyoull own and elevate the entire employee lifecycle, from onboarding through exit, ensuring every touchpoint is seamless, thoughtful, and engaging. Youll play a key role in building a workplace where employees feel supported, empowered, and set up for success from day one.

At Cohere, People Operations is more than just HRits about creating meaningful experiences at scale. Youll collaborate with a dynamic, high-energy team that values fresh ideas, challenges the status quo, and is deeply committed to building modern, scalable, and people-first practices.

Were looking for someone who brings strong experience across onboarding, leave of absence (LOA), benefits, and HR operations, and who is excited to continuously improve how we support our employees through intuitive, compliant, and employee-centric processes.

We are seeking a highly skilled professional with strong expertise in HR systems and processes to support a new global HCM implementation.

What truly sets you apart is how you show up: with empathy, curiosity, and a genuine passion for helping people thrive. Youre comfortable navigating complexity, communicating with clarity, and building trust across all levels of the organization.

At Cohere Health, we believe that diverse and inclusive teams create the greatest impact. We are committed to fostering a culture where everyone feels a sense of belonging, has opportunities to grow, and can do their best work every day.

What youll do:

Onboarding & Employee Experience

• Manage end-to-end onboarding process for new hires (pre-boarding to post-joining experience)
• Coordinate with hiring managers, IT, payroll, and other stakeholders to ensure seamless onboarding
• Conduct new hire orientation sessions and ensure completion of documentation
• Ensure all employee records and compliance documentation are accurately maintained
• Continuously improve onboarding experience and process.

Benefits Administration

• Partner with internal teams and external vendors/brokers on employee benefits programs (health insurance, wellness initiatives, etc.)
• Support annual benefits renewal and enrollment processes
• Address employee queries related to benefits and provide guidance
• Ensure accuracy of benefits data and resolve system discrepancies
• Promote employee wellness initiatives and drive participation

Leave Management

• Manage end-to-end leave of absence processes, including statutory and company policies
• Advise employees on leave eligibility (e.g., maternity, paternity, sick leave, earned leave) in compliance with Indian labor laws
• Coordinate with employees, managers, payroll, and external partners for leave processing
• Maintain accurate leave records and documentation
• Provide guidance on policies such as:
• Maternity Benefit Act
• Sick leave / earned leave policies
• Support return-to-work planning and employee communication

HR Operations

• Maintain and update employee records in HRIS systems
• Partner with payroll to ensure accurate compensation during leave periods
• Manage HR queries through ticketing systems and ensure timely resolution
• Support audits and ensure compliance with labor regulations
• Assist in developing HR policies, SOPs, and employee communications
• Represent the India site by providing HR systems and process expertise during the implementation of our global HCM.

Training & Stakeholder Support

• Conduct training sessions for managers and employees on leave policies, onboarding processes, and HR practices
• Partner with HR Business Partners on employee relations and accommodations
• Create documentation and presentations related to HR programs

Required Qualifications:

Must-haves

• 6 + years of experience as an HR Generalist or HR Operations professional
• Experience managing end-to-end onboarding processes
• Strong understanding of Indian labor laws and statutory compliance
• Experience with HRIS systems
• Demonstrates strong attention to detail with the ability to define, optimize, implement, and enhance effective processes.
• Ability to have difficult conversations with employees and managers
• Ability to maintain high level of confidentiality
• Exposure to creating presentations and trainings on policies and procedures
• Must be highly organized and motivated; detail-oriented, and capable of meeting deadlines with limited oversight
• Problem solver who has experience working in a fast-paced environment and ability to context switch quickly to meet changing priorities

Nice-to-haves

• Hands-on experience with ADP, Workday, or Rippling HR systems
• Experience with Monday.com for managing workflows is a plus
• Experience managing multi-state workforce policies in India
• Exposure to HR automation tools and/or workflow platforms
• Prior experience in a startup or high-growth organization

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Healths clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, weve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, were creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Healths innovations continue to receive industry wide recognition. Weve been named to the 2025 Inc. 5000 list and in the Gartner Hype Cycle for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We cant wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, its personal.