Required Skills
You are a people leader who can lead and mentor a team, helping team members grow individually and as a team. You apply focus and drive change, and have between 2-6 years of experience managing support teams.You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and proceduresYou are able to serve as an escalation point to varied technical support requests and issuesYou can make quick informed decisions and prioritize requests for both internal and external stakeholdersYou have strong communication skills and the ability to interact with others clearly and empatheticallyYou have support experience within Payments, Finance, Banking, Issuing, or providing support for Financial productsA technical background is a plus, however you must have technical understanding and be willing to upskill in order to have technical understanding of integration topics (APIs)Must be willing to travel occasionally, both domestically and internationally where required