Lead Product Manager, Self Service
Flex
New York, NY; San Francisco, CA
Full-Time
$216,000
RemoteManager
Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. Its hard to believe that its 2026 and paying rent on time is expensive, inflexible, and difficult. Were here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. Its hard to believe that its 2026 and paying rent on time is expensive, inflexible, and difficult. Were here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
Flex is hiring a Lead Product Manager to own our Self-Service experience the product surface closest to our members' end-to-end journey. This is the PM who lives inside the full consumer flow: you'll understand every step a member takes in-product, where friction shows up, and how we solve member problems before they reach support. You'll own the Self-Service domain outright roadmap, prioritization, and outcomes and connect that product's performance directly to Flex's top-level business goals.
Success here is measured in member and business outcomes: more needs prevented or resolved instantly without a human in the loop, leading to lower cost to serve and stronger retention. You'll own the data-backed point of view on which problems we prevent, which we solve directly, and which we route for follow-up and tie each to a number on the company scorecard. You'll run a fast, rigorous experimentation engine, moving from ideation to full experimentation with discipline, and you'll act as the decision-maker even when consensus isn't immediate. You'll report to the Senior Director of Product, Member Health, and hold the final call on the Self-Service roadmap. You'll represent your product area directly to our CEO, COO, VP of Customer Support, and GM of Housing so your work is seen, and owned, at the top of the company.
Beyond the product surface itself, you'll help shape Flex's broader member health strategy as we build out our AI efforts. You'll sit closer to the member than anyone at Flex so the hardest problems in the consumer experience are yours to own, and the retention wins that come from solving them are yours to unlock
Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidates starting pay will be commensurate with their experience, qualifications, and Flexs internal leveling guidelines and benchmarks.
Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 markets (NYC/ SF), the base salary pay range for this role is below. For all other U.S. locations, Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
For full-time U.S. employees we offer:
For full-time non-U.S. employees, we offer:
Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) and Tier 3 (Salt Lake City) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
For full-time U.S. employees we offer:
For full-time non-U.S. employees, we offer: