Lead Project/Program Manager

Lead Project / Program Manager

(Customer Care Operations Support | Data & Analytics)

Overview

We’relooking for aLead Project / Program Managerto drive transformation across ourCustomer Care Operations Supportorganization.This is not a traditional PM role.You’lloperateat the intersection ofdata, business intelligence, and execution—partnering acrossOperations, Product, Data, and Technologyto turn insights into real, scalable outcomes.If you thrive in fast-moving environments,canbring clarity to ambiguity, and love turning data intoaction—this role is built for you.

WhatYou’llDo

Drive End-to-End Program Delivery
Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.

Turn Data into Action
Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.

Lead Cross-Functional Execution
Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.

OptimizeCustomer Care Operations
Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.

Own Planning & Governance
Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.

Manage Risk & Solve Problems
Proactivelyidentifyrisks, remove blockers, and drive resolution across stakeholders and teams.

Communicate at the Executive Level
Deliver clear, concise updates, insights, and recommendations to senior leadership.

Influence Without Authority
Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.

Top Must-Have Experience

• Proven success leadinglarge-scale, cross-functional programswith measurable business impact

• Strong ability totranslate strategy into execution(roadmaps, prioritization, delivery)

• Experience working in>

  Weekly Hours:

  40

  Time Type:

  Regular

  Location:

  Dallas, Texas

  Salary Range:

  $118,800.00 - $178,200.00

  It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.