Lead Recordkeeper

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now

Get to Know the Opportunity:

This role provides service and administrative support to larger, more complex defined contribution plan clients. You will play a key role in ensuring high-quality client service, accurate transaction processing, and strong collaboration with internal and external partners. This is an opportunity to develop expertise in retirement plan operations while contributing to a team-focused environment that delivers consistent, high-impact results.

The Contributions You’ll Make:

• Respond to client requests for information regarding QDRO distributions.

• Monitor and review submitted documents, including Power of Attorney, notary information, and other legal documentation; partner with legal and plan management teams as needed.

• Send correspondence in response to client and partner requests.

• Perform quality reviews of documentation to ensure completeness and accuracy before submission for processing.

• Review general orders submitted for processing.

• Assist with IBM calls and support potential escalations.

• Resolve client administrative and service-related issues in a timely manner.

• Ensure all transactions are processed in accordance with company and client standards.

• Process transactions related to plan valuation activities, including contributions, loans, withdrawals, and earnings allocations.

• Format, load, and validate data for processing.

• Produce client deliverables such as valuation reports, participant statements, investment performance reports, and required tax and compliance filings.

• Participate in client meetings and conference calls; maintain strong trustee and client relationships.

• Support discussions related to plan design, trust reconciliation, payroll consultation, and other client service needs.

• Maintain required productivity and accuracy standards for the role.

• Collaborate with internal and external business partners on operational processes.

• Demonstrate the ability to manage multiple priorities in a team-oriented environment.

• Perform additional duties as assigned.

Minimum Knowledge & Experience:

• Bachelor’s degree or equivalent combination of education and experience.

• 4 years of experience in recordkeeping and employee benefits.

• Strong leadership and organizational skills.

• Experience with Omni 7.4.

• Strong PC skills, including proficiency with spreadsheets and word processing tools.

• Demonstrated math and calculation aptitude.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities effectively.

• Knowledge of IRS and DOL regulations applicable to defined contribution plans.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$55,220 - $69,030 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.