Lead Sales Operations Analyst
Appian
Charlotte, North Carolina
Full-Time
$100,000
OfficeManager
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, youll be part of a passionate team dedicated to accomplishing hard things, together.
Are you ready to join a high-performance, fast-moving, and collaborative GTM Operations team where your analytical skills will be the engine of our success? We are seeking a highly motivated Sales Operations Analyst to drive efficiency and provide critical insights in a fast-paced environment. This role requires high cross-functional collaboration & communication, strong analytical skills, and a relentless focus on optimizing our sales processes and performance.
What You'll Do:
Your primary mission will be to transform complex data into actionable strategies that empower our Sales leadership and improve team performance. Key responsibilities include:
Data Analysis & Strategy
Identify business challenges and opportunities through data analysis, delivering strategic and tactical recommendations while proactively leveraging AI tools and automation to accelerate insights, improve decision-making, and drive productivity gains.
Evolve problem-solving frameworks, develop and test hypotheses, and lead the implementation of scalable solutions, including defining success metrics and developing ongoing monitoring plans.
Demonstrate deep curiosity about emerging AI capabilities and continuously evaluate, experiment with, and integrate AI-powered tools and workflows to improve operational efficiency, analytical rigor, and cross-functional collaboration.
Reporting & Performance
Own the process of reporting and analyzing sales pipeline, bookings, headcount, and productivity to identify trends and opportunities for growth.
Conduct monthly and quarterly analysis to track sales quota achievement.
Drive the health of the business through performance monitoring, analysis, process improvements, and key insights.
Planning & Process Improvement
Provide critical analytical and administrative support for the annual planning process, specifically supporting the design and implementation of sales territory strategy.
Manage ongoing escalations and act as a key cross-functional point of contact, ensuring smooth operations.
Support various strategic sales operations projects.
Bachelors degree in math, physics, data science, or other STEM related field.
At least 6 years of analytical experience with a proven track record of transforming Sales or Financial Data into actionable strategies.
Must be highly proficient in Google Sheets / Microsoft Excel, and other data systems like Salesforce.
Experience leveraging AI in Automation, Workflow Enablement and building AI-powered agents to eliminate manual work and improve efficiency
Leverage AI tools to support analysis, content creation and summarization
Passion for analytics and experience in a Sales Operations or FP&A Analytics role.
Strong process development and writing experience.
Experience with reporting platform such as Tableau or Looker is preferred
Demonstrated ability to be highly motivated, a quick thinker and learner, and capable of working independently as well as part of a team.
Highly organized, detail-oriented, and methodical approach to problem-solving.
Willingness to jump in and assist in a variety of projects in a high-energy setting.
Experience utilizing AI in data clean up, analysis and presentation of information as applicable.
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The base salary range per provided represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidates relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by countryplease ask your Talent Acquisition contact for details specific to the location you are applying to.
Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. Weve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.