Lead Service Delivery Manager
SimCorp
Manila, Capital District, Philippines
Full-Time
Competitive
HybridManager
What makes us, us
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello toSimCorp!
At its foundation,SimCorpis guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like whatwe’resaying, keep reading!
Why this role is important to us
The Lead Service Delivery Manager atSimCorpis responsible foroverseeing the delivery of high-quality services to clients, ensuring that projects are executed efficiently and effectively while meeting client expectations. With typically 5+ years of experience in service delivery or a related field, this role involves managing day-to-day service operations, resolving service-related issues, and coordinating resources tooptimizeservice delivery. The Lead Service Delivery Manager collaborates closely with clients, internal teams, and senior leadership to ensure service levels are met, improve operational performance, and enhance client satisfaction.
What you willbe responsible for
Manage the service delivery process for multiple clients or projects, ensuring services are delivered on time, within scope, and to the agreed quality standards
Act as the primary point of contact for clients, addressing their service-related needs and resolving any issues that arise
Oversee the coordination of resources, ensuring that the necessary personnel and tools areallocatedeffectively to meet service delivery goals
Monitor and track service delivery performance, using KPIs, SLAs, and client feedback to assess success andidentifyareas for improvement
Collaborate with cross-functional teams to ensure that service delivery processes are aligned with client expectations and business goals
Identifyrisks to service delivery and implement mitigation strategies to ensure that servicesremainuninterrupted and high-quality
Provide regular updates and reports to senior leadership and clients, ensuring that project status, performance metrics, and risks are communicated effectively
Lead continuous improvement efforts byidentifyingopportunities tooptimizeservice delivery processes, reduce costs, and enhance client satisfaction
Mentor and provide guidance to junior service delivery staff, promoting a culture of excellence, collaboration, and continuous development
Ensure compliance with organizational policies, procedures, and service standards throughout the service delivery process
What we value
Collaborativeworking style with a growth mindset
Comfortable navigating complexity and ambiguity
Strong problem-solving capability
Structured and analytical thinker
Influences without formal authority
Proficiencyin French preferred
Willingness to travel asrequired.
Flexibility to attendSimCorpoffice 2x/week as per our hybrid policy.
Benefits:
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.
Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.
Next steps:
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees
**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**
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