Lead Technical Consultant

Company Overview

At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the worlds most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

We are looking for a Lead Technical Consultant to join our India team in our Bangalore hub (with 3 days per week based in the office). The Lead Technical Consultant will work with solution architects and customers to help them get the as per their designed requirement and turn the requirement into technical flows with an optimal solution.

As a Lead Technical Consultant (TC), you will draw on your technical, problem solving skills to help customers successfully manage and adopt Zuora products. Your technical experience, attitude and aptitude will play a critical part in your deliverables. As a Lead TC, you will regularly engage with your solution architects, technical architects, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful Lead TC utilizes their technical skills, communication skills and ability to understand requirements to effectively convert business needs into best possible solutions.

A Zuora Lead TC works closely with our SAs, TAs, SDMs, Customers and Product Engineers, responsible for delivering the solution agreed and defined by SAs.

For this role you'll be based in Bangalore with 3 days per week in the office.

WHAT YOU'LL ACHIEVE

• Work directly with Zuora Product Engineers on customer use cases and feedback
• Understand Zuora product and subscriptions business
• Understand and Implement data/object models
• Understand process flows and architecture diagrams.
• Widen scope while talking to diversified teams across regions
• Develop and customize on top of OOTB available features and functionalities
• Provide your customers expertise on their business needs underlying Zuora product, Zuora APIs and integration best practices.
• Document technical Solutions, checklists and runbooks with the customer for sign-off.
• Provide guidance and Implement best practices to turn customers requirement into technical solutions
• Help customers with their UATs and production deployments.
• Handover the solution to support team to ensure customer gets the continued support after going live
• Get opportunity to work on workflows, HTML templates, Data Migration, Zuora CPQ, Zuora 360, Salesforce
• Supports the customer with regularly scheduled calls to answer functional and technical questions.
• Work with great consultants and gain from their experiences and knowledge

WHAT YOU'LL NEED TO BE SUCCESSFUL

• At least 7 years of technical experience
• At least 5 years of experience in consulting roles within a professional services organization
• Bachelors of Science in Computer Science or in Business preferred.
• Code experience such as Java, JavaScript, Python, Salesforce APEX, SQL, PLSQL or another programming language
• Object oriented framework experience.
• Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations.
• Ability to understand the requirements clearly and implement them to have smooth customer experience.
• Understand the Zuora product.
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
• Experience managing tasks on multiple projects simultaneously.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly - it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, wellness days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For this role you'll be based in Bangalore with 3 days per week in the office.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.