Lead Technical Program Manager

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You’ll Do
• Drive multiple large-scale technical projects, working cross-functionally with product manager, designers, software development team, business operations and external partners across organizations to guarantee a smooth and efficient product delivery.
• Defines and implements cross-team processes to improve efficiency and delivery (SDLC), defines metrics to measure and monitor efficiency and effectiveness of the processes and drives adoption across organizations.
• Monitors and tracks complex programs effectively by providing periodic updates to technical, non- technical teams and Senior Management
• Has the right balance of technical, project management and business/product acumen and manages delivery across SDLC serving as a single point of contact.
• Handle multiple competing and changing priorities in a fast-paced environment
• Manages stakeholders from different cross functional teams by setting expectations and Providing frequent program/project updates.
• Develop and implement project management methodologies, standards, and tools.
• Ensure PMO processes and practices are aligned with industry best practices.
• Lead and manage AI/ML initiatives across the full lifecycle, including problem definition, model development, deployment, and monitoring
• Collaborate with Data Science, Engineering, and Product teams to deliver scalable AI-powered solutions.
• Ensure alignment on data readiness, model performance metrics, and deployment timelines.
• Drive adoption of AI/ML Ops best practices and ensure governance around model risk, bias, and compliance.

What makes you qualified?
• Experience - 6+ years

• Maintain a comprehensive project portfolio dashboard for tracking project performance.
• Conduct regular portfolio reviews and status updates to stakeholders.
• Ensure project documentation is complete, current, and stored appropriately.
• Implement governance practices to ensure projects adhere to scope, schedule, and budget Constraints.
• Develop metrics and KPIs to measure project performance and PMO effectiveness.
• Generate regular reports on project status, risks, issues, and resource utilization.
• Analyze project data to identify trends and areas for improvement.
• Facilitate communication between project teams, stakeholders, and senior leadership
• Ensure stakeholder expectations are managed and met through effective communication and Reporting.
• Provide training and development opportunities for project managers and team members

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

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