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Job Category
User Experience
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Field Service is one of the fastest-growing businesses in the company, and we are the market leaders. Our customers include many Fortune 500 companies and represent a broad set of industries, including manufacturing, utilities, communications, consumer goods and healthcare.
Our customers rely on our scheduling platform to improve operational efficiency and differentiate their services. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the world's mobile workforce.
We're seeking an outstanding Lead Product Designer to help craft the future of our industry-leading Field Service suite. Designers serve a vital role here: from ideation and collaboration on defining our roadmap, via creating the experience of new features, to the craft and finish of every detail in the product. We appreciate designers who are passionate about making customers and their teams successful.
What you'll be doing
- Work closely with product owners, engineers, and user research to create a vision for the Field Service product area, articulate it clearly and convincingly, and guide the team through its implementation
- Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key partners and leadership
- Work cross-functionally with Product and Engineering partners to represent the design team, facilitate design discussions, and give feedback in planning and product channels.
- Partner with engineering to ensure that our implementation and user experience are of high-quality, delivering a polished final product
- Solicit feedback from your peers, including other product designers and teammates in your product team.
- Serve as a bridge connecting design, product, engineering, and marketing teams
- Creates ethical and inclusive designs for all users. Advocates for ethical & humane use of AI technologies, encouraging product and engineering management to prioritize inclusive features and bug fixes
What you should have- 5-7 years of experience in an individual contributor role, on a Product Design team for desktop or mobile
- An outstanding portfolio, showcasing a foundation in Typography, Interaction, Visual Design and Ideation
- A robust, autonomous work ethic complemented by an ability to harmonize with and elevate team dynamics.
- Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
- Ability to distill and reframe problems, then define a framework for resolution, generating clear, sophisticated solutions for complex challenges
- An understanding of dependencies between design, front-end and backend technologies and experience using a design system
- Outstanding storytelling skills to present your solutions to key partners and leadership
- Experience supporting multiple projects successfully and balancing the needs of different work stream
- Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment
- Experience with prototyping as a means to explore and convey design solutions.
- Excellent written and verbal communication skills in English
- Proven expertise in making user experiences that are not only intuitive but also accessible, adhering to WCAG and other industry standards.
- Proven record of advocating for and implementing inclusive design practices, ensuring that products are usable by everyone, including people with disabilities.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
