Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Legal Intern Brazil (Estágio em Direito)

São Paulo, Brazil

Role Overview:

Start your legal career by gaining hands-on experience in a global technology company that is shaping the future of customer experience through AI, cloud solutions, and innovation. In this role, you will support the Genesys Legal team in Brazil, contributing to daily legal operations and gaining exposure to different business needs and issues our legal team faces every day.

As a Legal Intern, you will work closely with experienced legal professionals and internal business partners, supporting commercial contracts, sales and business-related legal matters, legal document management, and cross-functional projects. This is an excellent opportunity for law students who are motivated, organized, curious, and eager to learn in a collaborative, multicultural, and fast-paced environment.

Key Responsibilities:

• Support the Legal team in Brazil with commercial contracts and business-related legal matters.

• Assist in drafting, reviewing, developing, organizing, and managing legal documents.

• Support legal operations related to sales, internal business requests, and cross-functional projects.

• Help maintain legal files, records, templates, and documentation in an organized and accurate manner.

• Use tools such as Word, Excel, Salesforce, SharePoint, Microsoft Office, Teams, and other internal systems to support legal workflows.

• Build effective working relationships with internal clients and business partners across different teams and countries.

• Support the Legal team in promoting best practices, process consistency, and compliance with internal policies.

• Collaborate with team members on different legal matters, gaining exposure to the practical work of an in-house legal department.

Required Qualifications:

• Currently pursuing a degree in Law, ideally in the 3rd year / 5th semester or later.

• Availability to work under the standard internship schedule permitted by Brazilian legislation.

• Availability to work in a hybrid model.

• Intermediate English skills, including the ability to read legal and business documents, write emails, and participate in meetings with colleagues from other countries in Latin America.

• Knowledge of Microsoft Office tools, especially Word, Excel, PowerPoint, Outlook, and Teams.

• Strong organization skills and attention to detail.

It’s a Plus If You Have:

• Familiarity with Salesforce, SharePoint, contract management tools, or legal document management systems.

• Interest in technology, cloud services, AI, customer experience, and the legal challenges of a global business environment.

• Spanish language skills.

What Will Help You Thrive:

• Strong willingness to learn and grow in an in-house legal environment.

• Curiosity, initiative, and enthusiasm when approaching new challenges.

• Strong communication and interpersonal skills.

• Organization, reliability, and ability to manage multiple tasks with attention to deadlines.

• Empathy and ability to work collaboratively with people from different teams, countries, and backgrounds.

• High level of professionalism, ethics, confidentiality, and accountability.

• Analytical thinking and problem-solving skills.

• Ownership mindset and willingness to take initiative.

• Flexibility and adaptability in a fast-moving, global technology environment.

What We Offer:

• Competitive internship compensation.

• Medical and dental coverage.

• Life insurance.

• Meal/food allowance.

• Transportation allowance.

• Wellhub and/or TotalPass wellness programs.

• Access to LinkedIn Learning courses and learning platform.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.