The Legal team is responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating and enforcing intellectual property.
Let's talk about the team:
The Legal Operations Support Associate plays a key role in supporting and improving the operations of Resmed's Legal Team by ensuring efficiency, accuracy, and consistency of day-to-day Legal Operations, particularly in Internet Policy Administration and Sales Terms Enforcement.
Let's talk about the role:
- Execute day to day internet policy administration and sales terms enforcement operations.
- Serve as the first line of support for troubleshooting customer inquiries and collaborate with leadership for resolution.
- Drive process efficiency by documenting SOPs for core legal operations to ensure standardization and clarity.
- Continuously improve legal processes through workflow documentation and recommending optimizations.
- Manage the InternetSales mailbox by responding to queries, routing requests, and tracking recurring issues.
- Review and validate customer internet applications, websites, listings, pricing, and promotional activities.
- Monitor digital sales channels and review reseller websites and e-commerce platforms.
- Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse.
- Consolidate internet sales reports, generate summaries, and lead reporting for leadership.
- Maintain and update customer databases and CRM systems.
- Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.
- Provide guidance and training on acceptable use and policy implementation to internal teams and external stakeholders.
Lets talk about you (Required):
- 1-2 years of experience in commercial operations, internet sales, or policy administration.
- Strong English skills for writing basic reports and business correspondence.
- Strong analytical and critical thinking skills.
- Well organized, detail-oriented, and deadline driven.
- Strong PC skills with familiarity in Windows-based software (MS Word, Excel, PowerPoint, Outlook, Internet browsers).
- Experience in a multinational company.
- Process improvement mindset with experience identifying and executing continuous improvement initiatives.
Preferred:
- Experience in Operations/Shared Services with multinational operations.
- Experience working with US, European, or other overseas counterparts.
- Familiarity with SharePoint, Oracle, and CRM (Salesforce).
- Experience with BI solutions such as Cognos, Tableau, and SiSense.
- Knowledge of project management principles and tools (MS Project, Visio, Agile, SDLC).
- Medical device industry experience is a plus.
Join us to be part of a culture driven by excellence, diversity, and innovation that supports your career growth and impact on global health.
