Licensing Support Associate
Role Overview
The Licensing Support Associate plays a key role in driving customer satisfaction, adoption, and retention of Schneider Electric's cloud-based data center monitoring solutions. You will support customers throughout their post-sales journey-ensuring they realize value from ITE, addressing their operational needs, and guiding them toward long-term success with Schneider Electric's digital solutions.
Key Responsibilities
Customer Engagement & Value Delivery
- Serve as the primary post-sales point of contact for EcoStruxure IT Expert customers, ensuring smooth onboarding and deployment.
- Understand and document each customer's business goals, KPIs, operational challenges, and criteria for success.
- Conduct product walkthroughs, best-practice sessions, and periodic business reviews to ensure value realization and solution adoption.
Technical & Product Guidance
- Demonstrate key features of EcoStruxure IT Expert and related tools (Data Center Expert, IT Advisor, NetBotz, etc.) to help customers fully leverage the platform.
- Provide basic troubleshooting support and guide customers toward appropriate Schneider Electric resources for complex technical issues.
- Capture feedback on product usability, feature requests, and customer pain points and relay them to Product Management teams.
Account Management & Growth
- Proactively manage assigned accounts, maintaining regular touchpoints and monitoring adoption metrics.
- Identify expansion opportunities including upgraded subscriptions, training services, cloud migrations, or consulting solutions.
- Support renewal efforts in collaboration with Licensing & Renewals teams, ensuring timely and successful contract extensions.
Cross-Functional Collaboration
- Work closely with Sales, Technical Support, Professional Services, and Product teams to deliver a seamless customer experience.
Qualifications
- 1+ years of experience in customer success, technical account management, or IT services in a SaaS or data center environment.
- Strong understanding of IT infrastructure, networking fundamentals, and monitoring tools (experience with data center operations is a plus).
- Excellent communication, customer-facing, and analytical skills.
- Ability to translate technical concepts into clear, value-driven customer conversations.
- Experience supporting cloud-based platforms or enterprise software.
- Customer Empathy & Relationship Building
- Technical Aptitude
- Problem Solving & Critical Thinking
- Project & Account Management
- Communication & Stakeholder Coordination
- Data-Driven Decision Making
Let us learn about you! Apply today.
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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
