Life Time Living Operations Manager
Life Time Inc.
Melbourne, Victoria, Australia
Full-Time
$105,000
OfficeManager
Position Summary
The Life Time Living Operations Manager oversees the operating performance of Life Time Living properties in accordance with policies and applicable laws. The Life Time Living Operations Manager partners with Life Time leaders across numerous functions to drive superior operational results and financial performance for Life Time Living while maintaining a seamless integration with Life Time’s healthy way of life mission and Life Time Athletic country clubs.
Job Duties and Responsibilities
Drive financial and operational performance of each Life Time Living property, including occupancy, revenue, expenses and capital expenditures against budget and business plans; develops specific strategies to ensure goals and objectives are achieved
Coordinate preparation of annual operating and capital budgets
Evaluate market conditions and trends in each market for potential impact and identifies necessary changes
Ensure timely and accurate reporting for property partners and investors as needed
Work hand-in-hand with Operations to ensure appropriate selection, training, support and oversight of Residential Property Leader for each property
Work closely and collaboratively with leaders throughout the Property Development, Operations, Finance/Accounting, Branding, Legal, Technology and other functional teams on meeting the needs of existing and future Life Time Living projects
Drive setup, training and effective administration and usage of all property management tools
Identify, create and maintain integrations between all properties and Life Time’s services and offerings to ensure a seamless and exceptional healthy way of life experience for all residents
Monitor and ensure adherence to all policies and procedures as well as compliance with federal, state and local Fair Housing and OSHA laws
Manage relationships with outside vendors and third-party licensors
Work hand-in-hand with leadership to ensure exceptional residential experiences
Ensure timely resolution of resident issues and escalated complaints from residents
Regularly inspect properties to ensure the highest standards are maintained; evaluates on-site management, concierge, leasing, maintenance and facility operations in areas of efficiency and adherence to Life Time brand standards
Build on and continually improve the systems, process and procedures used to manage properties to consistently high standards including but not limited to Living Operating SOP’s
Responsible for oversight to ensure all leases and related forms are properly, accurately and completely executed
Position Requirements
Bachelor's Degree in a related field
10 years of related work experience, with experience as Regional Property Manager overseeing multiple property managers and at least 1,000 units in luxury residential communities
Excellent verbal and written communication skills
Demonstrated proficiency using MS Office and property management software
Exceptionally strong project and program management as well as collaborative problem-solving skills
Budget preparation and strong ability to analyze financial reports
Exceptional customer service skills and demonstrated ability to maintain strong working relationships with internal and external clients
Possession of or ability to obtain a Real Estate License
Travel of up to 50%
Preferred Requirements
Experience using RealPage and/or Yardi
All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.