OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration
and Business IT Support services to some of the worlds largest industry leaders, delivering
forward-thinking solutions based on multi-domain architecture. Customer satisfaction
and commitment to superior quality of service are our top business priorities, along with
investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global
simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Logistics Coordinator, you will play a critical role in supporting global logistics and
fulfillment operations by coordinating shipments, managing exceptions, analyzing
operational performance, and driving continuous improvement initiatives. You will serve as
a key liaison between internal stakeholders, customers, carriers, freight forwarders, and
third-party logistics providers (3PLs) to ensure the efficient movement of products across a
complex global supply chain network.
This is a full-time, onsite position at the assigned facility during standard business hours.
KEY RESPONSIBILITIES:
Logistics & Fulfillment Execution Execute daily logistics transactions, including standard parcel, air freight, ocean
freight, and white-glove shipments.
Coordinate shipment bookings with carriers, freight forwarders, and logistics
service providers.
Obtain and validate required trade compliance, customs, and dangerous goods
(DG) documentation.
Provide shipping instructions to internal stakeholders and external logistics
partners.
Monitor end-to-end shipment activity and ensure timely execution against
established service levels.
Proactively identify, investigate, and resolve shipment exceptions, including delays,
customs holds, delivery failures, and claims.
Respond to customer inquiries by providing shipment status updates and logistics
process guidance.
Manage inbound and outbound logistics activities while maintaining accurate
shipment records.
Cross-Functional Collaboration & Vendor Management
Serve as a primary point of contact between logistics operations and internal
customers, project teams, procurement, manufacturing, and other cross
functional stakeholders.
Coordinate daily activities with third-party logistics providers (3PLs), freight
forwarders, carriers, and vendors.
Support supplier and vendor onboarding activities, including process
implementation and operational readiness.
Monitor logistics partner performance against agreed service levels and contractual
obligations.
Escalate service issues and work collaboratively with vendors to drive corrective
actions and continuous improvement.
Maintain strong working relationships with internal and external partners to ensure
operational success.
ESSENTIAL CRITERIA:
Minimum of two years' experience in logistics, transportation, supply chain
operations, or fulfillment coordination.
Experience managing domestic and international shipments through parcel, air,
ocean, and specialized transportation modes.
Strong understanding of freight forwarding customs processes, trade
documentation, and supply chain operations.
Experience working with transportation management systems (TMS), warehouse
management systems (WMS), ERP systems, or case management platforms.
Proficiency in Microsoft Excel, Google Sheets, and AI data analysis tools.
Strong analytical and problem-solving skills with the ability to identify trends and
recommend solutions.
Excellent organizational skills with the ability to manage multiple priorities in a fast
paced environment.
Strong verbal and written communication skills with the ability to effectively engage
stakeholders at all levels.
Demonstrated ability to manage logistics exceptions and drive timely resolution.
Customer-focused mindset with a commitment to service excellence and
operational execution.
DESIRABLE CRITERIA:
Knowledge of Dangerous Goods (DG) shipping requirements and trade compliance
regulations.
Experience working with Salesforce Service Cloud, AfterShip, PandoAI, Power BI,
Tableau, or similar platforms.
Experience managing third-party logistics providers (3PLs) and carrier performance
programs.
Experience supporting global logistics operations across multiple regions and time
zones.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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