Logistics Specialist – Safety Support Center (French Required, Bilingual)

The Logistics Specialist reviews shipment and tank data, resolves system issues, and makes safety-based decisions to prevent delivery incidents before they occur. It is ideal for individuals who are analytical, tech savvy, and quick learners, with an interest in logistics, safety, enterprise systems and people-oriented. Prior deep experience is not required - we provide structured training; but success in this role requires strong problem-solving skills and the ability to quickly learn and operate within tools such as SAP and other digital platforms.

What’s in it For You

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

• Comprehensive benefits package starting day one of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

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What You Will Do

• Provide support to both English- and French-speaking customers, ensuring clear communication and accurate issue resolution

• Receive and manage incoming calls daily related to delivery verification and safety checks.

• Serve as a member of the EVD Safety Support Center, supporting chemical deliveries for Ecolab and approved third-party carriers

• Review shipment details, tank data, and system information to approve or stop deliveries based on safety and compliance criteria

• Guide callers through troubleshooting steps and navigation of the EVD application

• Accurately document all interactions, decisions, and outcomes in tracking systems

• Create and manage IT incident tickets to document, track, and escalate EVD system or application issues to the appropriate technical teams, ensuring timely resolution and minimal impact to delivery operations.

• Create Delivery Action Requests (DARs) to capture tank setup issues, documentation gaps, or Bill of Lading discrepancies

• Coordinate with Ecolab field teams and account representatives to resolve delivery or system issues

• Respond to Chemtrec alerts related to in‑transit incidents, damaged packages, or chemical events; assist with coordination when escalation is required

• Generate and maintain delivery compliance and safety data, supporting reporting and continuous improvement initiatives

Position Details

• Location: Remote position, anywhere in the US.

• Work week: Monday - Friday with operation coverage between 7:00am and 6:30pm CST. Employees will work a standard 8-hour shift within this timeframe, aligned with business needs

Minimum Qualifications

• High School Diploma or equivalent

• 1 year of logistics, operation, supply chain, customer service, or related experience, or demonstrated ability to quickly learn complex operational roles

• Ability to communicate French fluently

• No immigration sponsorship available for this role

Preferred Qualifications

• Bachelor's degree

• Strong computer skills (including enterprise systems) with the ability to work across multiple systems simultaneously

• 1 year of SAP experience (or strong aptitude and exposure to ERP or enterprise systems)

• Strong proficiency with Microsoft Office (Excel, Outlook, Teams) or similar productivity tools

• Demonstrated ability to learn new systems quickly and adapt to changing processes

• Interest in logistics, safety, transportation, or operations environments

• Experience with bulk liquid transportation, chemical logistics, or regulated industries

• Knowledge of safety or compliance concepts (e.g. HazMat, DOT, or similar) - training provided

• Clear communication, sound judgement, and strong problem solving skills