ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we're enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Summary
Provide premium Mainframe network system programming support and services to Ensono mainframe clients.
The successful candidate will perform mainframe network components and related OEM software products coupled with administration and tuning to support our customers' mainframe network environments. The individual will need to work with vendor personnel to achieve timely solutions of mainframe network related problems.
Key Areas of Focus for this Role
- Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe Network and related products
- Follow procedures for installing Mainframe network and related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Provide primary support for reported problems related to Mainframe network and related software products
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Provide key support for customer migration services (new customer transitions) as they pertain to Mainframe network and related OEM software products.
- Provide primary support for reported problems related to Mainframe Network
- Communicate to both customer and management the status of issues at intervals during resolution process.
- Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer's disaster recovery plans.
- Aid and assist other mainframe teams as required to support them and our clients.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
- Bachelor's degree required and/or equivalent work experience.
- 8+ years of professional experience in Mainframe network programming support, working with network components and Mainframe network related software products
- Must possess thorough understanding of mainframe operating system principles and subsystem components.
- Experience in installation/upgrade/customization of Mainframe Network related ISV software products
- SMPE Knowledge and experience
- Definition, Maintenance and Modification of existing Mainframe Network Products
- Manage & Support Transmission Products - FTPs (SSL), sFTP (SSH), & Connect:Direct Secure (NDM)
- Manage & Support Session Manager applications - TPX, Supersession
- Develop Mainframe Network Toolkits with the help of NetMaster, NetView, Rexx & CLISTs
- Maintain Mainframe Network Components: TCP/IP including DVIPA & DDVIPA configurations, IPSEC, IPFILTER, Intrusion Detection Services (IDS), Enterprise Extender (EE), SNA, VTAM, APPN, OSA connectivity interface to the Core
- Provide logical connectivity between applications and mainframe subsystems
- Support TCP/IP encryption methods (IPSEC, AT-TLS, and TLS) and monitoring of protocols and cyphers aligned to company policies
- Experience using various network monitoring software (Omegamon, Mainview, Mainframe Tracing, Sniffers) in problem determination, particularly for performance/response problems.
- Ability to develop innovation, strategies, processes, and best practices in software management
- Support planned (disaster recovery) and unplanned (emergency) database recovery activities
- Knowledgeable in best practices of software management, maintenance, and documentation
- Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
- Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.
Other Qualifications
- Self-motivated and able to work independently.
- Strong analytical skills required for quick problem determination and isolation of root cause with emphasis on required recovery actions to minimize impact to client business.
- Demonstrated ability to respond quickly and effectively to support requests from multiple clients
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations)
- Ability to work as part of a team, as well as independently.
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
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