Manager, Claims, Non-Marine
QBE Insurance
Wallich Street, Singapore
Full-Time
Competitive
HybridManager
Role Highlights
Singapore, Full Time
Happy to talk flexible working
The Opportunity
The purpose of this role is providing support to the Head of Claims and Regional Claims Manager in overseeing the Property & Engineering claims function, ensuring operational efficiency, timely and effective claims settlement, and fair resolution of disputes in line with the company’s claims philosophy, while advancing the use of technology, data, and risk analytics to enhance decision-making and overall claims outcomes.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your New Role
Manage end-to-end Property & Engineering claims, ensuring timely, fair, and accurate settlement
Provide technical guidance on complex claims and support effective dispute resolution
Drive operational efficiency through continuous process improvements and strong governance
Leverage technology, data, and risk analytics to enhance decision-making and claims outcomes
Build and maintain strong relationships with internal stakeholders, customers, and external partners
Support team development and promote a high-performance, customer-centric culture
Ensure compliance with regulatory requirements and internal policies
About You
Strong technical knowledge in Property & Engineering claims
Analytical mindset with proficiency in data interpretation and risk assessment
Familiarity with claims systems, digital tools, and automation platforms
Strong stakeholder management and communication skills
Sound judgement and decision-making capabilities
Customer-focused with a commitment to service excellence
Ability to drive continuous improvement and change initiatives
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
Digital Insurance Awards APAC: Digital Insurance - Insurer Leader 2025
HKB Technology Excellence Awards: Automation - Insurance
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Adaptability, Claims Administration, Commercial Acumen, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Process Improvements, Process Refinement, Project Delivery, Risk Management, Risk Mitigation Strategies, Sound Judgment, Stakeholder ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.