Manager, Contract Specialist

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Job Category
Operations

Job Details

About Salesforce

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Job Details

You will lead a team of Contracts Specialists and be responsible for building and maintaining a High

Performance team that adheres to stated KPIs and aligned with V2MOM objectives.

Collaborating across Finance, Legal, Revenue, and Pricing, you'll get to work with large enterprise solutions

customers to ensure that both of our interests are met as well as moving the contracting process along.

Responsibilities:

Manage a team of Contract Specialists

Collaborate & build relationship through regular touch points with Sales leadership

Communicate expectations to team members, manage performance and provide ongoing coaching, feedback and recognition

Create and foster a motivating work environment.

Manages on-going learning and development needs of team members

Deliver on SOX Compliance requirements

Ensure the team is aware of & adhering to policies and procedures

Perform audits on the quality of work using existing Reports and Dashboards

Leverage department dashboard to ensure inquiries are processed timely and accurately

Acts as the first point of contact for any escalations. If unable to resolve the issue, escalate to Management appropriately

Able to work in a complex and changing organisation by enabling team and give them clear guidelines by consulting with their peers

Ensure the collaboration with peers and extended support functions

Determine when to own deals that may be too complex for the Team and act as the POC when required

Ensure Deal coverage during their team leave

Challenge Status Quo & provide recommendations on Internal processes

Ensure V2MOM objectives are met on a regular basis

Ensure employee career/development discussions objectives are met

Required Skills:

4+ years of relevant work experience in finance or operations

Prior experience in large scale technology company required, enterprise software preferred

Demonstrated influence delivering results with large-scale, cross-functional teams

Excellent communication and solution providing skills

Able to work under pressure with competing priorities

Flexibility and ability to adjust on the fly, to new demands; a high sense of urgency

Strong Team Player

Able to work autonomously

English required, other languages a plus

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