Manager, Conversational Intelligence & Analytics 

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be!

Manager, CEC Interaction Analytics

Position Overview

As a Manager, CEC Interaction Analytics, you will lead initiatives that transform how CarMax evaluates and improves customer interactions within our Customer Experience Center (CEC) and with Skye virtual assistants. Your role will focus on deploying innovative analytics programs that leverage generative AI and speech analytics technology to create new insights and elevate performance across all levels of the organization. By leveraging >

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.