Title: Manager, Operations, Data & Reporting
Department: SEO Career & Alternative Investments
Report to: Assistant Director, Data & Reporting
Compensation: $70,500 - $83,000
FLSA: Exempt
Employee Type: Full-Time, Regular
Location: New York, NY
Work Arrangement: Hybrid - 3 days/week in the SEO office at 55 Exchange Place, New York, NY 10005
ABOUT SEO
Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.
POSITION OVERVIEW
The Manager, Operations, Data & Reporting sits within the Operations team of SEO Career & Alternative Investments department and plays a key execution role in supporting the data management, systems, and operational workflows that keep the department running effectively. This role supports the full scope of the Data & Reporting function including Salesforce CRM maintenance, partner analytics and reporting, data integrity, and stakeholder responsiveness.
The Manager also works closely with the Director, Operations, Data & Reporting to manage and contribute to broader Operations team projects and initiatives as directed. This makes the Manager a versatile member of the Ops team one who brings both focused data and reporting support to the Assistant Director and flexible project capacity to the Director and the broader team.
Data Management & CRM Operations
- In collaboration with the Assistant Director, Data & Reporting, maintain the integrity and accuracy of corporate partner and participant data in Salesforce, including populating, updating, and auditing records to ensure consistency across all partner and program data fields.
- Oversee workflows, governance protocols, and data standards in Salesforce that support accurate and auditable partner contribution tracking, participant records, and engagement history.
- Partner with the Finance team and the Assistant Director, Data & Reporting to manage the partner contribution lifecycle, tracking pledge and invoice status, flagging outstanding items, and assisting with reconciliation of contribution data.
- Ensure alignment of data across integrated technology platforms, supporting data flow and integration between Salesforce, Tableau, Monday.com, and other systems used by the Operations team.
- Conduct regular data audits and clean-up activities to identify and resolve inconsistencies, duplicates, or gaps across program and partner data sets.
Reporting & Analytics Support
- Build and maintain Tableau dashboards and recurring reports that track partner health, participant engagement, placement outcomes, and contribution pipeline ensuring data is current and displays accurately.
- Prepare ad hoc data pulls, analysis, and reports in response to requests from senior leaders and cross-functional teams, ensuring accuracy and appropriate urgency in all deliverables.
- Compile and organize data on partner engagement metrics including communication responsiveness, event participation, intern placement rates, and full-time conversion that feed into partner health scorecard and performance reporting.
- Monitor and flag data anomalies, reporting discrepancies, or incomplete records to the Assistant Director for timely resolution.
Operations & Project Support
- Serve as a flexible resource for priority workstreams across the broader Ops team by leading cross-functional Operations team projects and initiatives as assigned by the Director, Operations, Data & Reporting.
- Create and maintain project tracking tools in Monday.com, including building and updating boards to monitor operational initiatives, data requests, and stakeholder engagement across the team.
- Provide shared inbox coverage and respond to inquiries from SEO Career & Alternative Investments participants, program staff, and partners as needed, routing requests to the appropriate team member in a timely manner.
- Support participant enrollment and system tracking, including enrolling participants in relevant platforms and monitoring progression through program stages as directed by the Assistant Director or Director.
- Assist with event data tracking and operational logistics for SEO Career & Alternative Investments events, including data entry, participant list management, and post-event data reconciliation.
- Support administrative and financial processes as needed, including payment requests, expense documentation, and other operational support tasks.
- Perform other assigned duties in support of Operations team goals and the overall mission of the organization, including special projects, data clean-up, and special population management.
QUALIFICATIONS
- Bachelor's degree required, or equivalent relevant work experience.
- 2-4 years of professional experience in operations, data management, program coordination, or a related field; experience in nonprofit or educational settings a plus.
- Experience working with Salesforce CRM required; familiarity with Tableau, Monday.com, or comparable reporting and project management tools strongly preferred.
COMPETENCIES & SKILLS
- Passion for SEO's Mission: A deep curiosity and awareness of the barriers to entry and obstacles for pre-professionals launching careers in Corporate America, and a genuine dedication to closing opportunity gaps.
- Data Accuracy & Attention to Detail: Meticulous in data entry, record maintenance, and reporting; understands that data integrity is the foundation of sound decision-making and takes pride in maintaining high standards across all systems and outputs.
- Technical Proficiency: Proficient in MS365, Box, and Monday.com; experience with Salesforce CRM and Tableau required; adept at learning new systems and tools quickly. Intermediate to advanced Excel skills preferred.
- Teamwork & Collaboration: A strong team player who works effectively across the Operations team supporting both the Assistant Director and the Director and builds productive relationships with program colleagues across SEO Career & Alternative Investments.
- Initiative & Problem-Solving: Proactive in identifying what needs to get done, flagging issues before they become problems, and bringing a solution-oriented mindset to operational and data challenges.
- Project Management: Comfortable managing multiple tasks and tracking deliverables across concurrent workstreams; able to build and maintain project tracking tools and keep work moving forward on schedule.
- Communication: Practiced written, verbal, and interpersonal communication skills; able to engage clearly and professionally with colleagues, participants, and partners across different mediums including email, messaging platforms, and in-person interactions.
- Organizational Skills: Highly organized with strong time management habits; able to prioritize effectively and maintain quality output under deadline pressure in a fast-paced environment.
COMPENSATION & BENEFITS
SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.
The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.
EEOC Policy
At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities are strongly encouraged to apply.
Equal Employment Opportunity is not just the law, it is our commitment.
Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.
If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.
THE ORGANIZATION
Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity) is an educational non-profit founded on the belief that talent is everywhere; but opportunity is not. Our programs are designed to educate, train, mentor, and amplify the voices of our participants to give them a seat at the table every table.We propel human potential.
SEO is an innovator in education, mentorship, and creating educational career opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.
Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/.
