Manager, Driver Operations

About the Role

As the Manager, Driver, UK, you will be a critical part of UK Driver Ops, reporting directly to the UK Head of Driver Operations. You will be responsible for some of the highest priority initiatives for UK mobility supply, which may include driver growth, experience, retention and actioning.

As your initial focus, you will spearhead the rapid expansion of our UK taxi business, with a strategic focus on the iconic London Black Cabs (LBC). This critical project sits at the intersection of supply-side execution, demand generation, marketplace strategy, and high-stakes stakeholder management. LBCs are globally recognized, and while Uber's presence is currently limited, this role presents a massive opportunity for market-shaping growth and scale.

You will assume full end-to-end ownership of Black Cab operations, encompassing driver acquisition, engagement, and retention; driving rider initiatives; launching strategic partnerships; and managing key external stakeholders. You will also lead the dedicated Black Cab pod, consisting of an operations manager, a field sales representative, and a driver specialist.

Success will require close collaboration with numerous local and international teams, including UK Driver, UK Marketplace, UK Rider, UK Regs, U4B, Policy, Legal, Business Development, Hailables, Product, and Tech.

What You'll Do

01. Own Uber's UK taxi business performance, with a focus on London Black Cabs
02. Own other high-priority UK mobility driver projects
03. Collaborate closely with the broader UK Driver Operations team.
04. Drive the strategy for Black Cab driver acquisition and onboarding, utilizing both direct channels (field sales, driver marketing, referrals) and key partners (meter/payment companies, fleets).
05. Manage and execute strategic partnerships
06. Accelerate Black Cab adoption among Uber riders through targeted incentives and innovative marketing campaigns.
07. Shape Black Cab compliance policies by providing well-informed recommendations.
08. Serve as the primary subject matter expert for London Black Cabs and general UK taxi market topics.
09. Support taxi launches across the UK
10. Partner cross-functionally with leaders from UK Marketplace, UK Rider, UK Regs, U4B, Policy, Legal, Business Development, Hailables, Product, and Tech.
11. Cultivate and manage relationships with essential external stakeholders, including partners, meter companies, driver unions, and fleets.
12. Mentor and lead team

What You'll Need

1. Minimum of 7 years of professional experience in operations, strategy, consulting, marketplace operations, or a similarly fast-paced, high-growth environment.
2. Demonstrated strong analytical capabilities and proficiency in using data to drive critical decisions.
3. Substantial experience managing complex programs involving multiple stakeholders.
4. Exceptional ownership mindset with a consistent track record as a trusted, respected operational problem solver.
5. Strategic thinker able to work through complex, high-level challenges and recommend both short- and long-term solutions.
6. Strong project management skills, with the ability to prioritise and drive initiatives from start to finish in a changing environment.
7. Comfortable operating in ambiguity, demonstrating proactive initiative and executing rapidly in a fast-paced setting.
8. Resourceful, go-getter mentality - excited to build new processes, improve existing ones, and create scalable value for the business.
9. Strong communication and organisational skills

Bonus Points If

1. Previous experience in the taxi industry, with specific knowledge of London Black Cabs highly preferred.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.