Responsible for effectively managing and monitoring the sales of integrated communication structure to enterprise customers such as multi-site regional businesses or national accounts in an effort to maximize sales revenues and meet corporate objectives consistently. Assures optimal sales team staffing and training readiness of sales professionals.
Core Responsibilities
- Maintains expertise on Company's products/services to effectively manage team sales of Comcast Ethernet, Internet, Voice and TV services to enterprise customers ranging from 20-500 employees as well as medical and education institutions.
- Ensures competence and continuity of qualified Enterprise Account Executives through optimum selection, training and development, appraisal and motivation techniques.
- Develops, plans and coordinates sales promotions and incentives to meet business goals and objectives. Ensures team and individual rep achievement of all sales, quality, goals and standards.
- Monitors employee performance, counsels and advises to ensure compatibility, effectiveness and growth. Addresses personnel and performance issues according to company policy.
- Prepares, analyzes and maintains records of individual and group sales and performance activities relative to business goals. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers through data analysis.
- Designs, implements and manages overall territory team structure. Coordinates with internal teams and groups to ensure effectiveness and efficiency. Possesses excellent communication, interpersonal, planning and organizational skills.
- Develops and implements best practices to improve performance and success through leading by example and modeling Comcast Credo, Touchstones and Promise.
- Coaches, develops, appraises and motivates individual sales representatives to achieve and exceed objectives. Educates sales professionals in sales planning tactics and compliance with training requirements.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular attendance, ability to work nights, weekends, variable schedules and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand and follow Operating Principles.
- Own the customer experience, providing seamless digital options and promoting products/services.
- Be enthusiastic learners and advocates of technology, products and digital tools.
- Collaborate effectively as a team.
- Participate actively in the Net Promoter System to improve customer and employee feedback.
- Drive results and growth.
- Support a culture of inclusion.
- Act ethically towards customers, investors and communities.
