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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Service Management Manager (M2) leads service management teams and supervisors to ensure consistent, high‑quality operations of Enterprise Connectivity & Integration service. This role is responsible for the day-to-day operational health of McKesson's enterprise integration landscape spanning API-based middleware (MuleSoft Anypoint Platform, SAP BTP-IS), Managed File Transfer (GoAnywhere, IBM MQ/MFT), streaming (Confluent Kafka), search (Elasticsearch), ETL (SAP BODS), and Java middleware (Spring Boot, Java JDK).

The Manager works closely with cross‑functional leaders, supervisors, and vendor partners to maintain seamless platform operations, resolve escalations, and coordinate interdependent service activities. Emphasizing team development and operational discipline, the role provides coaching, performance feedback, and opportunities for skill growth across service teams. The Operations Manager also contributes to functional strategy execution by enhancing service processes, strengthening service governance, and driving continuous improvement within the service portfolio, while ensuring a trust‑based, inclusive work environment that supports long‑term service excellence. The Manager ensures platform stability, compliance adherence (ITGC, SOX, HIPAA, DSCSA), vendor delivery quality, and continuous service improvement while enabling McKesson application teams and business users to leverage integration capabilities effectively across BUs.

Key Responsibilities:

Oversee daily operational health of the full integration platform stack (MuleSoft, GoAnywhere, IBM MQ/MFT, Kafka, Elasticsearch, SAP BODS, Spring Boot), targeting 99.999% uptime and 0 P1 incidents.
Monitor integration performance, throughput, and pipeline reliability across ~1000 MuleSoft APIs and ~2,481 non-MuleSoft interfaces; proactively identify and remediate degradation.
Lead the operational execution of roadmap initiatives including the MuleSoft GCP-to-Azure migration (MTAP), IBM MFT/MQ DDC exit, and GoAnywhere SOX compliance planning.
Drive the IIB-to-MuleSoft migration operational tasks and support the MuleSoft alternatives assessment through target="_blank">click here.
Our Base Pay Range for this position
$86,900 - $115,800
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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!

Manager, Enterprise Integration Operations

McKesson

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