Manager, Expert Insights, Enablement
AlphaSense
Singapore, Central, Singapore
Full-Time
Competitive
OfficeManager
The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
The COSE (Content Operations Strategy & Enablement) team is focused on building world-class systems, strategies, and partnerships that enable our Expert Research teams to deliver exceptional service at scale. We work across functions to optimize tools and processes, ensuring seamless expert outreach and customer engagement as we grow.
The Manager, COSE Enablement is the regional owner of Analyst enablement across APAC, responsible for onboarding delivery, program design, stakeholder partnership, and ongoing learning initiatives for Singapore-based Analyst teams. This role will serve as the primary onboarding facilitator and learning partner for Singapore-based Analysts during this critical growth period.
In addition to facilitating onboarding and providing real-time support during APAC business hours, this role will identify regional learning needs, drive continuous improvement initiatives, and partner closely with local leadership to ensure Analyst readiness, performance, and long-term scalability. This position is designed to operate with a high degree of autonomybalancing strategic program ownership with day-to-day delivery. The Manager will establish the foundation for long-term enablement support in APAC and may serve as the basis for future team growth as regional hiring continues.
New Hire Training & Onboarding
Lead and facilitate onboarding programs for Singapore-based Analysts, including live training sessions, hands-on activities, and cohort management
Serve as the primary real-time coaching resource during APAC business hours, ensuring new hires have immediate support during their critical onboarding window
Manage Analyst ramp progression and flag performance concerns to local leadership with recommended interventions
Program Design & Continuous Improvement
Design, build, and iterate on onboarding curricula and enablement frameworks tailored to the needs of the APAC Analyst organization
Identify regional performance gaps and translate them into targeted learning solutions
Drive at least one strategic enablement initiative or onboarding improvement project per quarter
Stakeholder Partnership & Regional Enablement Strategy
Partner with APAC leadership, frontline managers, and subject matter experts to align learning priorities with business needs
Collaborate with EMEA and US Enablement counterparts to ensure consistency of programs and knowledge transfer across regions
Influence onboarding and development strategy without direct authority, building trust across functional teams
Continued Learning & Development
Develop and deliver ongoing learning programs, upskilling initiatives, and role-specific development opportunities for tenured Analysts
Create scalable learning resources including playbooks, guides, refreshers, and recordings
Support Coverage & Operational Enablement
Own the APAC enablement support ticket queue, resolving requests and escalations within agreed SLA windows
Ensure operational continuity during APAC business hours, reducing dependency on US and EMEA-based resources
58 years of experience in learning & development, sales enablement, operations enablement, training, program management, or a related field within a fast-paced environment
Demonstrated success designing, implementing, and continuously improving onboarding or enablement programs
Strong ability to influence leaders, partner cross-functionally, and drive alignment without direct authority
Confident leading instructor-led training, workshops, coaching sessions, and group learning experiences
Able to identify business needs, translate them into learning solutions, and prioritize initiatives independently
Comfortable managing multiple workstreams, stakeholders, and onboarding cohorts simultaneously
Capable of establishing scalable enablement practices and potentially building out a regional enablement team as the organization grows
Experience in B2B, SaaS, financial services, or professional services environments
Familiarity with sales methodologies, account management frameworks, or client and analyst lifecycle models
Experience developing enablement materials including training decks, guides, playbooks, and LMS content
Comfort using data and feedback to iterate on programs and demonstrate enablement impact
Prior experience supporting or leading enablement in a regional or multi-time-zone context
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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