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Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce's Employee Success (ES) Global ES Ops group is not your typical HR team. We meet the needs of our employees head on through collaborative, innovative and social initiatives. Our team focuses on the employee experience at Salesforce using our own trusted Customer Success Platform that we deliver to our external customers.
The Manager, Global ES Ops - Strategy and Transformation will lead our operational readiness as we bring on new employees through mergers and acquisitions as well as expansion into new countries ensuring an amazing employee experience. You will partner with our ES M&A team and ES CoE's to ensure our processes are in place to successfully harmonize the newest members to Salesforce. Additionally, you'll lead a variety of Employee Success programs as we continue to grow and develop with a focus on continuous improvement of processes & controls while ensuring a best in class employee experience.
Responsibilities:
- Provide program management expertise for ES Global ES Ops to ensure operational readiness at scale for the new employees harmonized via acquisition or new country entity.
- Work cross functionally with ES Centers of Expertise to plan the harmonization strategy for newly acquired employees ensuring compliance obligations are met.
- Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand the objectives while partnering with subject matter experts to operationalize new or enhanced processes and programs while keeping effectiveness, efficiency and the employee experience in mind.
- Partner with ES M&A with any new acquisitions, understanding requirements, attending meetings while acting as a thought partner to develop a consistent and repeatable approach leveraging the full power of the global ES Global ES Ops team.
- Ensure a scalable solution by developing repeatable tools, templates, process documentation and communication plans.
- Ensure clear service level standards that define expectations and create accountability for delivering enhanced value through ES Global ES Ops.
- Analyze data trends & develop action plans using data to support process change, program education and innovation.
- Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
- Provide feedback to management and key stakeholders/Center of Excellence partners regarding necessary changes and updates; including policy, process and employee experience issues.
- Track and perform analysis of service delivery metrics, reports and other information to identify trends and areas for improvement and efficiency gains.
- Lead projects from planning through implementation for both global and regional teams.
Requirements:- Bachelor's degree required.
- 5 years experience in human resources including experience in shared services and/or HR operations role.
- Strong knowledge of local HR practices, processes and programs.
- Experience with time-off and leave statutory requirements across multiple countries is highly desired.
- Previous experience with Workday and case management tools preferred.
- Excellent presentation and influencing skills.
- Ability to coordinate and manage complex cross-functional projects given multiple competing priorities or perspectives.
- Problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills required.
- Proficiency in spreadsheet applications (MS Excel) and basic knowledge of word processing applications, such as Google Docs.
- Experience with relevant HR systems, applications, and tools; metrics, data, and business intelligence tactics; and lean process improvement strategies (e.g., six sigma techniques) desired.
- Ability to quickly adapt in an ever changing, growing environment.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
