Manager, In-Room Dining

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

The In-Room Dining Manager is responsible for overseeing all aspects of in-room dining operations, ensuring seamless service and exceptional guest experiences. This role involves leading a skilled team, coordinating closely with the kitchen, and ensuring each order is executed with precision and care. With a focus on guest satisfaction, service excellence, and operational efficiency, the In-Room Dining Manager plays a key role in maintaining high standards and driving success in a dynamic, luxury setting.

Who You Are:

• Ability to inspire, motivate, and manage a team to deliver excellent service
• Prioritize guest satisfaction, quickly resolving any service issues or complaints.
• Clear and effective communication with guests, staff, and other departments.
• Ability to multitask and work efficiently in a fast-paced environment.
• Passion for delivering high-quality service and creating memorable guest experiences.
• Strong attention to detail and organizational skills.

What You Will Do:

• Manage the daily operations of the in-room dining service, including amenities and ancillary deliveries, ensuring smooth and efficient service.
• Develop and implement service procedures to ensure timely and accurate delivery of orders.
• Monitor the preparation, packaging, and presentation of food and beverages to maintain quality standards.
• Coordinate with the culinary team to manage guest requests, dietary needs, and special requirements.
• Ensure that guest orders are accurately prepared and delivered within the standard time frame.
• Recruit, train, and supervise room service staff; manage schedules for optimal coverage; monitor performance with coaching and evaluations; and foster a positive, team-oriented work environment.
• Ensure a high level of guest satisfaction by delivering personalized service and anticipating guest needs.
• Handle guest complaints or service recovery situations promptly and professionally.
• Promote upselling techniques to increase revenue through menu recommendations and special promotions.
• Manage food, beverage, and equipment inventory and ensure all equipment is in proper working condition.
• Ensure that all room service staff follow proper hygiene and safety protocols during food delivery.
• Ensure compliance with health regulations through regular inspections and high sanitation standards.
• Manage the in-room dining budget, monitor finances and optimize profitability.
• Prepare daily, weekly, and monthly reports on service metrics, costs, and guest feedback.
• Other duties as assigned

Your Experience Includes:

• Minimum of two years Food & Beverage leadership experience.
• Strong knowledge of in-room dining operations, food safety, and service standards.
• Exceptional problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Familiarity with POS systems and financial reporting tools.
• Effective management, leadership, organizational and communication skills
• High school diploma preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays