Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The Job
This role is for a Manager of Infrastructure & Network Engineering within the Global Infrastructure Team, with a regional remit across Asia Pacific. The position leads the end-to-end delivery of infrastructure services supporting WBD's Studio Tours, themed entertainment, and retail businesses, alongside the on-premises compute, storage, and virtualization environments used by Media Supply Chain, Engineering, and other regional workloads.
The role manages a distributed team of network and infrastructure engineers based in Singapore, Australia, and Japan, and is responsible for delivering the technology that underpins new retail stores, tour venues, and new builds, from early design engagement through to operational handover. Scope spans end-to-end networking (equipment selection and ordering, carrier circuits, configuration, and deployment), physical infrastructure (server rooms, racking, structured cabling, power and cooling), and the in-venue systems that depend on them, including Wi-Fi, retail point-of-sale, ticketing, CCTV, physical security, and other on-premises platforms.
A core part of the role is bridging business and stakeholder requirements to the right delivery teams, including internal WBD technology functions, external Managed Service Providers, vendors, and Joint Venture partners, ensuring that application owners, venue operations, Joint Venture partners, and project stakeholders receive coordinated infrastructure outcomes. The manager also partners with central infrastructure teams on compute, storage, and virtualization standards and support, and works closely with Media Supply Chain and Engineering teams on the virtual environments that support their workflows.
You will provide day-to-day supervision, leadership, and coaching to ensure work is progressing on track, ServiceNow queues are actively managed, and issues are escalated and resolved in a timely manner.
The Global Infrastructure team provides 24x7 engineering and tier 3 support for stakeholders globally. You will be responsible for building and maintaining a high-performing regional capability that meets the world-class standards for which Warner Bros. Discovery is known
Spoken and written English is required.
The Daily - Major Activities
Operational Responsibilities
- Own service performance and delivery governance for regional infrastructure services (network, compute, storage, virtualization, venue technology).
- Ensure alignment of infrastructure services with broader IT architecture and business application needs.
- Lead a distributed team across Singapore, Australia, and Japan; manage workload, queues, and escalations through ServiceNow.
- Coordinate infrastructure with application, security, and cloud teams to deliver integrated outcomes for retail, tours, and media workloads.
- Manage MSP, ISP, and vendor relationships - SoWs, performance, and commercial conversations.
- Lead incident response and continuous improvement for regional sites; participate in on-call as required.
Project Responsibilities- Own infrastructure delivery for new Studio Tour venues, retail stores, and new builds, from design through operational handover.
- Translate business and stakeholder requirements into infrastructure service outcomes, bridging WBD technology functions, MSPs, vendors, and JV partners.
- Engage early with design consultants and fit-out contractors on infrastructure requirements for venue systems.
- Maintain a forward view of regional pipeline, capacity, and risk; report to regional and global leadership.
- Act as an escalation point and mentor for complex infrastructure issues.
Communication- Run regular team meetings (stand-ups, queue reviews, project check-ins) across India, South East Asia, Australia, and Japan time zones.
- Coordinate with venue operations and retail leadership on planned changes, maintenance windows, and incident communications.
- Keep infrastructure and technology peers updated on architecture, standards, and tooling changes.
- Present to stakeholders, engineering teams, and senior leadership as needed.
Work Experience- 9+ years in technology with increasing responsibility, including 5+ years leading a geographically distributed team.
- Bachelor's degree in computer science, engineering, IT, or related field (or equivalent experience).
- Demonstrated experience owning infrastructure services end-to-end across networking and on-premise environments.
- Experience delivering physical infrastructure for new-build or fit-out projects, working with design consultants and contractors.
- Strong vendor and MSP management, including SoWs, commercial conversations, and performance management.
- Experience operating across multi-country, distributed teams with significant time-zone spread.
Knowledge / Skills & Competencies- Familiarity with enterprise infrastructure technologies - networking, virtualization, storage, and cloud.
- Strong service ownership mindset: SLAs, governance, vendor performance, and continuous improvement.
- Proficiency with ITSM tooling (e.g. ServiceNow) for queue, incident, change, and request management.
- Excellent stakeholder communication across business, application, and technical audiences.
- Superior organizational skills; flexibility, attention to detail, and ability to adapt to changing priorities.
Preferred Exposure- Enterprise networking (routing, switching, Wi-Fi, firewalls, SD-WAN) and carrier services across APAC.
- Windows Server, RHEL, VMware (ESXi / vCenter ), Hyper-V, and enterprise storage (NetApp, Isilon).
- Public cloud (AWS, Azure, TenCent, Ali).
- Retail, hospitality, themed entertainment, or venue technology environments (POS, Wi-Fi at scale, CCTV, physical security).
- Joint Venture partner engagement.
How We Get Things Done...This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at
www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our
accessibility page for instructions to submit your request.
