Manager, IT Operations

Figma is looking for a Manager, IT Operations to lead our New York team. We are looking for someone with a proven record leading a technical and cross-functional team in a high-growth, rapidly scaling environment that moves quickly to support a growing organization. You will drive and execute against the team's roadmap, handle performance management, SLA's, provide leadership with relevant metrics and serve as an escalation point for the team.

You'll report to IT Operations leadership and play a key role in shaping how IT Operations scales alongside Figma's growth in New York.

This is a full time hybrid role that will be held from our New York Hub with at least 2 days in office per week.

What you'll do at Figma:

• Lead and develop IT Operations in New York Hub by coaching and supporting the New York IT Operations team and contractors
• Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale
• Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to serve as a baseline for end-user support and overall IT performance. As a >equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

  We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

  Examples of accommodations include but are not limited to:

  • Holding interviews in an accessible location
  • Enabling closed captioning on video conferencing
  • Ensuring all written communication be compatible with screen readers
  • Changing the mode or format of interviews

  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

  By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.