Manager, Learning Operations & Technology

101471

701 Cool Springs Blvd, Franklin, Tennessee 37067

TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Designs, implements and measures internally developed learning solutions. Partners with leadership, internal resources, as well as third party vendors to design, develop and deliver strategic learning offerings. Demonstrates the application of best practices and principles of instructional systems design.

Responsibilities

• Oversees the queue of work in the instructional design area. Conducts ongoing meetings with staff to ensure business needs of clients are handled and completed in a timely manner.
• Oversees and/or completes training design projects, including web-based, instructor-led, and blended learning solutions.
• Consults with client group(s) to diagnose and analyze training related instructional design problems or needs and makes recommendations, as needed.
• Collaborates with subject matter experts and staff instructional designers to provide input on course objectives and most effective instructional method to achieve those objectives.
• Manages external consultants and vendors to assure contract deliverables meet all quality and timeline requirements.
• Proactively researches and stays informed on new instructional design methods, techniques, vendors and literature.
• Manages team resources, capabilities, tools, systems, and expertise to address defined goals and learning needs.
• Monitors, delivers, and interprets ROI metrics for business impact, adoption, utilization, and alignment.
• Performs other duties as assigned.

Competencies

• Customer Focus - Understanding what it takes to build strong customer relationships and delivering customer-centric solutions.
• Results Driven - Consistently achieving results, even under tough circumstances.
• Situational Adaptability - Adapting approach and demeanor in real-time to match the shifting demands of the organization.
• Accountability - holding self and others accountable to meet commitments.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Education and Experience Requirements

• Bachelor's degree required and 7+ years of experience in 4 or more of the following areas: Needs assessment, ADDIE design, Process improvement, Process mapping, Adult learning, Video development, Technical training, Web-based training, Instructor-led training, or Training design (or an equivalent combination of education and experience)
• Previous leadership experience strongly preferred

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office products, Learning Management Systems, Articulate Storyline, and Adobe Suite required.
• Effective time management and prioritization skills
• Ability to delegate duties for increased efficiency
• Strong leadership, communication and motivational skills
• Creative thinker with strategic vision and strong initiative
• Ability to manage multiple projects and priorities at one time
• Ability to effectively partner and collaborate across functional areas
• Adaptable to changing work environment
• Strong conceptual and analytical skills.
• Requires strong interpersonal skills and the ability to interface with all levels of management.
• Project Management skills are required to coordinate projects and cross-functional teams.
• Embraces and demonstrates commitment to continuous improvement, organizational change, and personal development as a role model for both staff and clients.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs
• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

• Low to moderate

Adverse Conditions

• Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$95,010.00 - $158,350.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer