Manager, Learning Technology & LMS Operations

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Manager, Learning Technology & LMS Operations leads a team responsible for the operational health, continuous improvement, and delivery of WBD's learning technology ecosystem. This role manages day-to-day platform execution and vendor partnerships across Workday Learning and the broader federated LMS landscape, ensuring reliable learning delivery, compliant tracking, and a consistent employee experience. The Manager translates approved objectives into actionable work plans and staffing assignments for a team, driving near-term delivery across enhancements, releases, support, and reporting for Learning & Development solutions.

Your Role Accountabilities:

TEAM MANAGEMENT & PEOPLE LEADERSHIP:

• Translate approved objectives for Learning technology into team work plans and weekly schedules, with clear priorities, deliverables, and due dates.
• Make near-term staffing assignments across the team of 5 (Sr Analysts, Functional Lead, IT BA) to execute agreed work plans; rebalance coverage as priorities shift across BAU support, enhancements, testing, and reporting deliverables.
• Be accountable for the results of the people, projects, and processes managed-ensuring delivery is completed on time, meets quality expectations, and aligns to agreed operating plans.
• Review team progress on a short-term basis against operating plans, budgets (where applicable), and schedules; identify risks early and implement course-corrections (reprioritization, sequencing changes, or resource reallocation) within approved guardrails.
• Lead core people-manager responsibilities: set goals, provide coaching and feedback, develop skills, and manage performance to sustain reliable execution and strong team culture.
• Partner with peers, stakeholders, and vendors to execute agreements and work plans; ensure decisions and actions are documented, tracked, and communicated so the team can deliver consistently.

LEARNING PLATFORM OPERATIONS & SERVICE DELIVERY (25%):

• Own the day-to-day reliability, performance, and user experience of the learning technology environment, ensuring employees can access training, complete learning, and receive accurate completion tracking.
• Lead operational intake and prioritization for requests and issues; ensure timely resolution, clear communications, and well-documented outcomes.
• Establish and monitor service performance expectations (e.g., responsiveness, resolution quality, platform availability) and drive continuous improvement in how the learning tools are supported.
• Partner with cross-functional teams and external vendors to deliver stable operations, resolve recurring issues, and maintain consistent service delivery.
• Ensure operational controls are followed (access, data handling, change readiness), and escalate risks or constraints that could impact delivery timelines or user experience.

DELIVERY EXECUTION: RELEASES, TESTING & QUALITY STANDARDS (20%):

• Plan and execute near-term delivery across enhancements, configuration changes, and platform updates by translating approved priorities into clear deliverables, timelines, and assigned ownership.
• Lead testing and release readiness activities, including coordinating test plans, UAT cycles, release cutovers, and post-release stabilization to minimize disruption and ensure quality outcomes.
• Establish practical quality standards for learning-related changes (content packaging readiness, functional testing, tracking/measurement accuracy) and ensure the team applies them consistently.
• Manage delivery risks, dependencies, and tradeoffs within approved guardrails; adjust sequencing and resourcing to keep commitments on track.
• Ensure changes are implemented with appropriate documentation, stakeholder signoffs where needed, and consistent operational handoffs.

LEARNER EXPERIENCE ENABLEMENT & ECOSYSTEM IMPROVEMENTS (15%):

• Drive improvements that make the learning experience easier, more consistent, and more scalable, reducing fragmentation across tools and simplifying how employees find and complete learning.
• Coordinate enablement for learning technology changes, including readiness planning, communications support, and adoption activities so users understand what is changing and how to engage.
• Partner with stakeholders to define and deliver near-term improvements that support a more "one-stop" learning experience, including standardization of common processes and user pathways.
• Support integration and interoperability needs across learning tools where required to improve end-to-end learner experience and reduce manual work.
• Identify improvement opportunities and recommend pragmatic enhancements that align to approved objectives and help the organization deliver learning more effectively.

REPORTING, COMPLIANCE TRACKING & INSIGHTS (10%):

• Own delivery of accurate learning reporting and completion tracking to support operational needs, compliance requirements, and stakeholder decision-making.
• Translate reporting needs into clear requirements and deliverables for the team; prioritize enhancements that improve data accuracy, timeliness, and usability.
• Coordinate data validation and reporting governance so metrics are consistent, trustworthy, and aligned with agreed definitions and standards.
• Ensure reporting approaches consider relevant privacy and regional considerations; escalate constraints and implement approved mitigations as needed.

• Use performance trends (adoption, completion, service patterns) to recommend improvements to the learning technology environment and operating approach.

Qualifications & Experiences:

• Bachelor's degree or equivalent experience in Information Systems, HRIS, Learning Technology, or a related field.
• 7+ years' experience supporting enterprise learning platforms (LMS/LXP) and/or HR systems in a global environment.
• 2+ years leading cross-functional teams (direct or matrix) with proven ability to deliver results and build high-performing teams.
• Comprehensive knowledge of learning systems administration, integrations, testing/release governance, and vendor management.
• Strong stakeholder management, communication, and documentation skills; ability to operate against short-term operating plans, budgets, and schedules.

Not Required but preferred experience:

• Experience with Workday Learning configuration and reporting.
• Experience with ServiceNow HRSD enablement and embedded learning/content delivery.
• Experience with analytics platforms (Power BI/Tableau) and learning impact measurement.
• Familiarity with SCORM standards and learning content packaging/testing.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.