Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.
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KEY ACCOUNTABILITIES
- The Middle Office Oversight team is responsible for providing effective oversight of the end-to-end middle office activities across Eastspring Investments. The team works closely with outsourced service providers to ensure post-trade operational integrity, regulatory compliance, and timely delivery across all supported asset classes.
- This role works with the Head of Middle Office Oversight and plays a critical role in ensuring strong governance, issue management, and continuous improvement across middle office operations.
- Provide oversight to Middle Office Service provider across all asset class for transaction management, derivative operations, corporate actions, reconciliations, client and trade regulatory reporting, and serving as a key escalation point for operational issues.
- Manage middle office service provider performance indicators including monitoring KPIs, SLAs, and delivery commitments.
- Proactively challenge, escalate, and resolve issues impacting service quality, accuracy, or timeliness.
- Conduct regular service reviews and prepare performance scorecards for senior management.
- Coordinate closely with internal stakeholders, custodians, brokers, and outsourced service providers to ensure timely resolution of trade-related issues and queries.
- Stay abreast of market, regulatory, and industry developments and drive necessary process and control enhancements.
- Maintain, review, and update team processes, procedures, operating manuals, and checklists.
- Identify and implement continuous process improvement initiatives to enhance efficiency and control.
- Work with service providers on prompt incident reporting, investigation, and remediation.
- Track root causes of operational issues and ensure preventive measures are implemented.
- Escalate and communicate material issues to senior management and regulators where required.
- Provide guidance, coaching, and development support to junior team members, and actively contribute to talent management and succession planning.
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EXPERIENCE / QUALIFICATIONS
- Bachelor’s degree or equivalent professional qualification.
- Minimum 8 years of experience within the asset management industry, preferably in a middle office, operations, or oversight role.
- Strong operational expertise across asset management activities.
- Good working knowledge of multiple asset classes, including Equities, Fixed Income, Derivatives, Rates, FX Forwards, and Money Market instruments.
- Experience with Aladdin or similar front-to-back investment platforms is preferred.
CANDIDATE ATTRIBUTES
- Strong understanding of asset management operations and control frameworks.
- Excellent communication and stakeholder management skills.
- High attention to detail with a strong risk and control mindset.
- Proactive, driven, and solutions-oriented with a “can-do” attitude.
- Ability to perform effectively under pressure and manage competing deadlines.
- Methodical and analytical thinker with the confidence to challenge existing processes and propose enhancements.
- Strong team player who collaborates effectively and acts as a strategic partner to internal and external stakeholders.
Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
