Manager of Customer Success Team (Banking)
Prove
New York, New York
Full-Time
$165,000
HybridManager
As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Proves phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Proves platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.
Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. Were talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us we work together and play together.
Prove has big plans, and were excited about the future. If this sounds like the place for you come join our team!
Job Summary:
The Manager, CSM will drive customer adoption and success. They are the primary point of contact for clients and manage a team of Customer Success Managers who managing our banking customers to meet company goals. This role focuses on improving the Customer Success program, ensuring client satisfaction, and growing revenue. The Manager works with internal teams and clients to manage customer expectations, improve onboarding, and develop Customer Success Managers. They own client communication, address concerns, and facilitate issue resolution.
The anticipated salary pay range for Metro 2 areas for this role is $165,000-$180,000 plus sales incentive plan.
Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. Prove defines:
Dont meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Equal Opportunity Employment:
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics
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