Manager, Platform Professional Services (Remote, AUS)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike Services is seeking a Platform Professional Services Manager who will help lead the Platform Professional Services team which provides planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications. The Platform Professional Services Manager will have responsibility for building and growing a team focused on providing delivery of all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.

What You'll Do:

• Build and grow a team that helps customers operationalize and support CrowdStrike technologies.

• Provide hands-on support in the trenches with all members of the Platform Professional Services team and help deliver high quality services to all of our customers.

• Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes.

• Manage and mentor team members to help expand skill sets and maximize performance.

• Anticipate customer needs by staying abreast of new CrowdStrike technologies.

• Deliver directly to customers technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications.

• Manage customer projects both directly and as a project leadership role.

• Work closely and collaboratively with customer information technology teams.

• Support both CrowdStrike Incident Response and Compromise Assessment teams with deployment of Falcon, Falcon Forensics Collectors and Cloud Collector tools.

• Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral.

• Lead skills workshops for the Platform Professional Services team.

• Ability to travel up to 10% of the time

What You'll Need:

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 10 years of experience performing IT deployments or in an end user/customer environment and 3 years of managing a team of direct reports, as well as experience with the following:

• Strong understanding of employee management concepts

• Strong understanding of software deployment technologies

• Very knowledgeable on Windows, Mac, and Linux platforms

• Strong knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

• Skillful communication and effective ability to build collaborative relationships

• Expert experience with presentation technical content to various audiences

• Expert experience in computer and network systems security

• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems

• Proactive and thorough ability to manage work and prioritize customer projects

• Experience mentoring Senior team members

• Strong experience leading a team to complete projects

• High level of motivation; self-starter; results driven

• Potential for travel and assignment work exists

Technical Experience in the following areas preferred:

• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

• Operating Systems: Windows, Linux, Mac

• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

• Development: PowerShell, Python, Bash, Batch

• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

• Compliance: CIS Benchmarks, STIGs, PCI, HIPPA

• Database: SIEM, MSSQL, Splunk, LogScale

• Identity: Identity, Active Directory, Azure-AD, SSO

• Cloud: AWS, Azure, and GCP

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.