Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Development (Dispute Product)
Overview
At Mastercard, we believe the future of our business depends on our ability to define and differentiate new products and solutions that drive value for our customers. Mastercard's Disputes organization builds next-generation solutions that transform how disputes are prevented, managed, and resolved across the global payments ecosystem. Across our interdisciplinary teams, we create differentiated product experiences for issuers, acquirers, merchants, and consumers by leveraging actionable insights, deep payments expertise, and advanced technologies. Through our product portfolios, we partner with cross-functional teams to define key focus areas where we co-invest to create, incubate, and scale new dispute prevention and resolution capabilities.
The Manager, Product Development role is a key part of the Disputes portfolio, focused on building innovative solutions that address pain points across the dispute lifecycle
Role
• Help drive the generation and analysis of new concepts and solutions for the Disputes portfolio, interfacing with internal product teams, customers, and end-users.
• Own the development of concepts into commercial products—from concept through pilot, incubation, and commercialization—leveraging Engineering, Customer Research, and Experience Design teams.
• Develop and own product roadmaps, pilot launch plans, and business cases throughout the product development process.
• Build relationships across Global Products, Technology, and regional teams to support the delivery of new dispute solutions.
• Support the ideation and development of a strong pipeline of disputes-focused initiatives, leveraging internal and external relationships across the payments ecosystem.
• Use a >Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $121,000 - $169,000 CAD
