Job Description:
The Manager, Professional Services Delivery, is responsible for successful delivery of solutions for clients and successful delivery of business results.
- Collaborate effectively with team members, stakeholders, and clients to ensure successful project delivery.
- Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows.
- Lead through data driven analysis of business results
- Leverage key performance indicators and data to make business decisions, including resourcing, project overrun risk and scope management
- Collaborate with Sales as needed to assist with project estimates and customer inquiries.
- Provide management, coaching, and leadership to the team and create and maintain a positive team culture.
- Oversee the implementation of model and methodology best practices
- Act as an escalation point for the team, collaborating with clients and sales teams to align project estimates and delivery expectations.
- Travel up to 50%.
- Perform other duties that support the overall objective of the position.
Education Required:
- Bachelor’s degree in business, Information Technology, or a related field.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 7+ years project implementation professional services, healthcare consulting, project management, or a customer-facing role.
- Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting.
License/Certification Required:
- NextGen Certification in EHR,EPM or other relevant product certifications within 6 months of hire.
- Maintain and renew certification.
Knowledge, Skills & Abilities:
- Knowledge of: Strong understanding of the professional services landscape, including both internal and partner-provided services. Implementation strategies and activities that promote long-term customer loyalty, In depth knowledge of the health care industry including at least: Revenue Cycle Management, Clinical/Patient Care Operations, Best Practices Processes and Workflows, Analytics and HITECH and MACRA legislation and related programs and regulations. Change leadership techniques and organizational governance structures.
- Skill in: Strong operational management, and communication/presentation. Client facing, analytical, problem-solving and troubleshooting skills. Teamwork and leadership skills.
- Ability to: Lead collaboration across functions throughout the organization, manage complex projects and multi-stakeholder engagements, present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
