The Manager, Sales & Customer Service at Macy's is responsible for ensuring the best customer experience by leading initiatives to increase shopper loyalty and maintain high standards of customer service. The role includes building and motivating a productive team, exceeding sales goals through coaching and recognition, analyzing sales data to improve results, managing selling support (stockroom, merchandising, equipment), supporting operational areas (OMNI, Style, Asset Protection), conducting talent analysis and career planning, hiring and training staff, resolving conflicts, and working a flexible retail schedule including holidays and weekends. The job requires strong leadership, customer service excellence, sales and performance management skills, analytical abilities, operational management experience, cross-functional support capability, talent development proficiency, effective communication, and technical skills in Microsoft suite and handheld devices. Physical requirements include heavy lifting and standing for extended periods. Benefits include competitive pay, health and wellness coverage, 401(k) match, paid time off, performance incentives, tuition reimbursement, and an inclusive work environment.
