Manager, Sales Development
Intercom
Sydney, New South Wales, Australia
Full-Time
Competitive
RemoteManager
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Our Sales Development organization is the engine behind Intercoms growth, both as a revenue driver and a talent pipeline. We identify and engage prospects across small business, mid-market, and enterprise segments, guiding them through the earliest stages of the sales journey. Beyond pipeline creation, the team also serves as a launchpad for future careers across our Go-to-Market organization.
At Intercom, we are customer-obsessed and committed to helping businesses reinvent online customer service by embracing a human + AI approach. We value a balanced strategy that combines working hard and working smart. By leveraging effort, data, strategy, and innovation, we consistently optimize outcomes, improve sales performance, and achieve ambitious goals.
Our people are central to everything we do. By fostering a supportive environment that prioritizes personal and professional development, we empower our team members to unlock their full potential and build their dream careers.
You will lead the APAC Sales Development organisation, shaping the future of prospecting at Intercom. Youll drive revenue growth, deliver against team and organisational targets, and play a key role in defining and executing the broader APAC sales strategy.
We are looking for a leader with proven sales experience and a strong curiosity for AI technologies, someone who can thrive in a complex and rapidly evolving environment. You will be responsible for hiring, onboarding, and coaching SDRs, establishing repeatable processes that generate high-quality pipeline and revenue, and fostering a collaborative and high-performance culture.
Collaboration will be at the heart of your success. You will work closely with sales executives, marketing, and operations to craft and execute tailored strategies that move the business forward. By taking a >core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.