Make an impact with NTT DATA
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Your day at NTT DATA
The Manger, Service Transition is a management role, responsible for overseeing, managing and coordinating the activities of the team in the completion of a transition project.
This role ensures that transition projects adhere to all required governance processes, utilizes the correct tools and that client requirements are met.
The Manager, Service Transition fosters a collaborative and innovative team culture focused on operational excellence.
Key responsibilities:- Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues.
- Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities.
- Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client’s requirements and to plan and design the required transition process.
- Undertakes due diligence investigations to determine exact client requirements.
- Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects.
- Establishes positive relationships with the stakeholders and engage with them on a regular basis.
- Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions.
- Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.
- Identifies resource requirements for the transition project and negotiate and agree the use of the resources.
- Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements.
- Performs as a people manager to the cross functional transition team, developing team members to grow in their roles.
- Fosters a collaborative and innovative team culture focused on operational excellence.
To thrive in this role, you need to have:- Advanced knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
- Advanced business and commercial acumen coupled with strategic thinking ability
- Ability to develop and enhance client and stakeholder relationships.
- Advanced understanding of IT industry and expertise on transition management approaches and methodologies.
- Ability to construct plans and schedules with pricing information within a framework.
- Ability to interpret, deconstruct and contribute to contract collateral.
- Excellent communication skills, both verbal and written.
Academic qualifications and certifications:- Bachelor’s degree or equivalent in Computer Science or Information Technology or a related field.
- Relevant ITIL certification preferred.
- PMBOK and/or Prince II Certification(s) desirable.
Required experience:- Advanced experience in Service Transitioning and Project management preferably gained within a global IT services organization.
- Advanced experience in engagement across contractual review and service definition.
- Advanced track record in managing complex client transition projects, preferably within a large enterprise environment.
- Advanced demonstrable experience in communication and negotiation at senior management level.
- Advanced demonstrable expertise in transition management approach and methodology.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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