Manager, Service Transition

Why Patients Need You

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop careers that drive both individual and company success, while being part of an ownership culture that values diversity, engagement, and inclusivity. Our people are energized, empowered and able to impact the health and lives of millions.

Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructure that enables our Digital landscape.

What You Will Achieve

The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We ensure optimal performance of the networks, cloud and on-premise services that power Pfizer's business processes. We strive to revolutionize service dependability.

By applying advanced analytics, we enable predictive detection-identifying issues with our services and intervening before they disrupt the business. We place data at the heart of what we do, with a relentless focus on continuous improvement to support Pfizer’s business processes and patient outcomes.

ROLE SUMMARY

The Manager, Service Transition is accountable for designing, implementing, and governing a structured framework that ensures new and changed services are transferred into operations in a controlled, predictable, and supportable manner. This role serves as the single point of accountability for operational readiness, ensuring that services entering Business‑As‑Usual (BAU) meet agreed acceptance criteria and can be supported effectively with minimal risk to service stability.

The Manager, Service Transition ensures that services are intentionally transitioned, fully supported, and operationally resilient. The role provides leadership confidence that new services can be adopted without introducing unmanaged risk, support debt, or disruption to critical business operations.

ROLE RESPONSIBILITIES

• Establish and maintain a standardized service transition and operational turnover framework aligned to ITIL Service Lifecycle principles.

• Define service acceptance criteria, transition checkpoints, and readiness gates required for go‑live approval.

• Own the validation of operational preparedness, including support models, monitoring, documentation, access, training, and escalation paths.

• Ensure transition issues are resolved or owned with clear accountability before full BAU acceptance.

• Partner with project, engineering, service management, and operations teams to embed operational requirements early in the delivery lifecycle.

• Measure transition effectiveness through operational stability, defect leakage, and time‑to‑steady‑state metrics.

• Continuously mature transition standards, templates, and practices to improve speed, consistency, and service quality.

BASIC QUALIFICATIONS

• Bachelor's Degree with 5+ years of relevant experience OR Master’s Degree with 4+ years of relevant experience in Information Technology, Computer Science, Engineering, Information Systems or a related field.

• Demonstrated experience in infrastructure services, working in diverse and cross-functional teams.

• Demonstrated experience in audit, risk management, or compliance roles, with a strong understanding of internal controls, regulatory requirements, and industry best practices.

• Strong analytical abilities to assess complex information and identify potential risks.

• Proven ability to develop strong partnerships across functions.

• Strong interpersonal and leadership skills and ability to influence and motivate matrixed teams.

• Outstanding analytical, problem-solving and organizational abilities.

• Excellent organizational and time-management skills; comfortable managing competing priorities within a fast-paced environment.

• Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.

• Experience in managing small teams.

PREFERRED QUALIFICATIONS

• High technical aptitude; quickly learns new skills.

• Associate level Industry certifications (CCNA, DEVASC, CCSA, or equivalent expertise).

• ITIL certified (Foundation v3 or v4).

• Willingness to contribute fresh and innovative ideas.

• Change agile; must act on project quickly.

• Team oriented.

• Excellent oral and written communication skills.

• Excellent analytic and problem-solving skills.

PHYSICAL/MENTAL REQUIREMENTS

Data Literacy - the ability to analyze, interpret and use data to provide actionable insights

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Occasional travel (<5%)

Please apply by sending your CV in English.

Work Location Assignment: Hybrid

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