Summary:

Under direction of the Director Australia & New Zealand, Manager, Supply Chain, manages the warehouse and related operations at the World Courier Australia Clinical and Commercial (Hybrid) Facility. This also includes Account Management of Commercial programs. The role is responsible for planning, coordinating, and managing all warehouse and distribution operations and commercial account management.

This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements. It is the associate's responsibility to observe and obey all safety rules. Any condition thought to be hazardous or unsafe should be reported to your supervisor immediately.

Responsibilities:

Warehouse Operations (30%)

• Directs all activities associated with the successful warehouse operations at the Australia Hybrid facility ensuring efficient working operation of warehouse systems and processes.

• Responsible for managing the process of receiving, stocking, order filling and double-checking of all merchandise.

• Supports compliance with all appropriate policies, procedures, safety rules and local regulations; maintains and coordinates all areas of security.

• Monitors performance and productivity measures for purpose of maximizing earnings and controlling expenses.

• Manages the restrictions (scope, cost, time, human resources, etc) in order to guarantee the depot complies with the expected performance indicators. Be aware of the metrics related to depot operations and assure the business continuity taking part in the planning.

• Leads the reviews and monitoring of standard operating procedures; makes observations and recommends improvements to promote efficiency in distribution and warehousing of products.

• Ensures equipment is maintained and in proper working order.

• Must be willing to work extended hours, as needed, in order to meet productivity goals and is available on call 24/7 to provide telephone assistance in case of an emergency/urgent matters.

• Ensures regulatory compliance standards are adhered to and that regulatory information is transferred appropriately to Vice President Operations and the corporate compliance team.

• Responsible to manage review and ensure Information Technology Systems compliance and implementation of any new systems.

Client & Account Management (30%)

• Directs all activities associated with Client Solutions and Account Management.

• Establish and build strong working relationships with business leaders and key internal stakeholders and work teams to ensure the successful delivery of services to World Courier Australia Clinical Supply Solutions/3rd Party Logistics clients.

• Troubleshoot client issues and work with internal and external groups to solve client problems and communicate effectively through resolution.

• Key contact between all World Courier functional business areas - Client Financial Services, Customer Service, Clinical Supply Solutions Client Services.

• Complete internal monthly Customer Status and data reports on time.

• Ensure any Customer reports are created, provided and presented as required in conjunction with respective Business Development or Customer Service managers.

• Monitor Customer Key Performance Indicators internally and coordinate improvement internally with teams (Customer Service, Transport & Distribution Centre).

• Responsible for special project management from time to time. Overseeing the development, implementation, technical set up and roll out of special client projects around Australia and possibly New Zealand and/or other International locations if required.

• Continuously monitor, assess and identify strategies to improve programs.

• Responsible for both document and process change management, as required by manufacturer client.

• Responsible for the development of project/protocol documents Master Services Agreement, Data Sharing Agreement, Letter of Intent and Statements of Works for World Courier and creating custom Work Instructions specific to manufacturer-sponsored programs.

• In instances of service failures, represent World Courier, in conjunction with other business areas (Business Development Manager) to clients to ensure appropriate resolutions are offered and strong partnerships continued.

Quality Assurance (10%) (Quality mindset)

• Assist in the internal audits by providing all the requested information during the process and assuring the completion of all action plans.

• With the assistance of the Quality Assurance Department, is responsible for attending Customer's audits at the Depot.

• Maintains established procedures concerning quality assurance, security of controlled substances and record keeping.

• Assures compliance with current International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use, Good Practice and Federal Drug Agency, Good Clinical Practices, International Organization for Standardization guidelines, local Regulatory Affairs, Legal Requirements and World Courier Standard Operating Procedures (or any other as required) at World Courier facilities.

• Provides support and make appropriate recommendations to Regional Operations Managers whenever needed.

• Collaborates with other Company departments in order to make reports and gather required information in a timely manner.

• Responsible to ensure that external audit findings, Corrective and Preventive Action and Complaint issues are adequately addressed and actioned to client sign off.

Team Performance Management (30%)

• Responsible for managing direct reports and their functions including but not limited to, Client Solutions Manager, Clinical Team Leader (Depot Manager Clinical Supply Solutions), Commercial Team Leader (3rd Party Logistics) and Facility management team.

• Monitors the performance of staff members to ensure compliance with policies, practices and approved standard operating procedures; develops and updates standard operating procedures to facilitate smooth operations for warehouse, clinical and commercial departments.

• Responsible for planning, coordinating, facilitating and managing all aspects of physical inventory.

• Maintains vacation and work schedule; acts as a backup for warehouse supervisors.

• Supervises associate relations functions including hiring, terminating, performance management, development and training of warehouse associates.

• Evaluate Associates’ daily performance in order to analyze career development for them.

• Establishes and maintains positive working relationships with associates.

• Develop seamless communication flow between these functional areas including the warehouse, customer service, operations and Information Technology.

Reports Directly To:

Director, Australia & New Zealand

.

Education:

• Requires broad training in fields such as business administration, logistics, supply chain, sales, marketing, account management computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.

Experience:

• Normally requires a minimum of 3 - 5 years directly related and progressively responsible experience.

Minimum Skills, Knowledge and Ability Requirements:

• Working knowledge of warehouse operations and systems.

• Account Management.

• Ability to communicate effectively both orally and in writing.

• Good analytical and mathematical skills.

• Strong interpersonal and leadership skills.

• Strong organizational skills; attention to detail.

• Ability to meet deadlines.

• Good decision making skills.

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.

• Presentation skills.

• Relationship building skills with diverse range of stakeholders.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Aust) Pty. Ltd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned